Systems Technical Support Analyst

Systems Technical Support Analysts

Systems Technical Support Analysts analyze and optimize technical processes for their organization.Individuals in this role typically troubleshoot and provide IT support, install and maintain software,and manage inventory systems. This career path is ideal for those who are beginners in the industry as well as those who are currently working in the industry to shape their careers

This program has an integrated approach to technical processes and customer service.
Areas of study include; client and network operating systems, installation/management of software and system hardware, managing/installing active directories, communication, listening, and business writing skills.Students that successfully complete this program are prepared to attain the following industry recognized certifications.

CompTIA A+ Certification (Includes One-time Fee Voucher for First Exam)
ITIL (Information Technology Infrastructure Library) Foundation Certification
HDI Technical Support Certification

Program Length: 7 months (20 hours/week, M-TH) Includes 8 week internship

*This program is also available online through our Flex-Ed program format*

Systems Technical Support Analysts Careers

The Systems Technical Support Analyst program prepares graduates to work for an organization that currently has installed or is planning to install an IT infrastructure or with computer support organizations that consult with clients on the installation and maintenance of their Information technology infrastructure.

Examples of possible job titles include: Technical Support Analyst, Helpdesk Coordinator, IT/Tech Support, Systems Technician, and Service Desk Analyst

Sample average salary range ( $35,751 – $59,397

Systems Technical Support Analysts Courses


  • Operating System Concepts
  • Desktop Deployment and Application Support
  • A+ Certification Preparation
  • Troubleshooting Methodologies
  • Customer Service Skills
  • Career Development
  • Internship (Retail/Community)


• Minimum of a Canadian high school grade 12 or equivalent, or a mature student
• Pass an entrance test administrated by Herzing College
• Be interviewed in detail regarding interest in the field