Systems Technical Support Analyst Online

Systems Technical Support Analyst Online

Systems Technical Support Analysts analyze and optimize technical processes for their organization. Individuals in this role typically troubleshoot and provide IT support, install and maintain software,and manage inventory systems. This career path is ideal for those who are beginners in the industry as well as those who are currently working in the industry to shape their careers.

This program has an integrated approach to technical processes and customer service. Areas of study include; client and network operating systems, installation/management of software and system hardware, managing/installing active directories, communication, listening, and business writing skills. Students that successfully complete this program are prepared to attain the following industry recognized certifications.

  • CompTIA A+ Certification (Includes one-time fee voucher for first exam)
  • MTIL (Information Technology Infrastructure Library) Foundation Certification – Preparation
  • CompTIA Cloud Essentials – Preparation

Program Length: 7.5 months (20 hours/week, M-TH) Includes 4 week internship

Flex-Ed Cropped Vector

At Herzing College we realize that while some students prefer to attend regular classes at our campus, there are other students who prefer to work in an online learning environment to best accommodate their schedules.  It was from this that we developed our Flex-Ed (flexible education) concept. Education, your way.  Typically you work your schedule around school, but what if school could work around you?

Our Flex-Ed program format offers the best of both worlds.  A convenient online learning environment with the option to work at the campus and receive support from your instructor. Students can choose to work completely or partially online and come to the campus during set hours each day to meet with their instructor and use our facilities.

Systems Technical Support Analyst Online

The Systems Technical Support Analyst program prepares graduates to work for an organization that currently has installed or is planning to install an IT infrastructure or with computer support organizations that consult with clients on the installation and maintenance of their Information technology infrastructure.

Examples of possible job titles include: Technical Support Analyst, Helpdesk Coordinator, IT/Tech Support, Systems Technician, and Service Desk Analyst

Sample average salary range ( $35,751 – $59,397

Systems Technical Support Analyst Online Courses

  • Operating System and Cloud Essentials
  • Desktop Deployment & Application Support
  • IS 220 A+ Certificate Preparation
  • Troubleshooting Methodologies
  • Customer Service SkillsCareer Development Seminar
  • Internship (Retail/Community)
  • On-the-Job Experience


• Minimum of a Canadian high school grade 12 or equivalent, or a mature student
• Pass an entrance test administrated by Herzing College
• Be interviewed in detail regarding interest in the field

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