Program Overview

This course provides an introduction to the Microsoft® Windows operating system, Internet Explorer browser, and Outlook information manager; word processing, and data processing applications. In addition, this course offers an introduction to applications and procedures specific to Herzing College.

This course provides an introduction to health care offices practices and procedures. Topics include reception and booking appointments; patient records management; telephone and mail procedures; health insurance plans; financial records and inventory control; procedures manuals; health associations; and legal responsibilities and ethical behavior. The billing process with software packages such as Abel Med and Abel Dent are also covered.

This course provides training in correct transcription techniques and in the preparation of clinical documents, including patient charts, records, histories, and reports.

This course introduces the application of clinical software for medical and dental (AbelDent) settings. Topics include system requirements and installation procedures; company and user setup; managing scheduling, files, and billing; creating reports; and using utilities.

This course provides instruction in written English. Topics include grammar, word usage, and proofreading. Students will learn how to create formal and informal documents such as emails, memos, reports, and letters using proper grammar, sentence structure and writing techniques.

This course studies of the principles and features of a presentation graphics package, Microsoft® PowerPoint. The preparation and delivery of presentations and the development of effective communication skills that increase self-confidence are also the focus of this course.

This course presents and explores the features of Microsoft® Word. Various documents are created, edited and printed, using features such as spell checker, edit and tool commands, tables, mail merges and formatting tools. The tasks required for the proficient level of the Office User Specialist program are covered. Upon completion of this course, motivated students will have reached the proficient level of the MS Office User Specialist program.

This course presents the practical application of the concepts and features of a spreadsheet package using Microsoft® Excel. Topics include using and managing worksheets and workbooks; applying formatting and style features; working with data, formul as, and functions; managing charts and graphics; working with outlines, views, and reports; automating tasks with the macro feature; using auditing tools, collaborative tools, and hyperlinks; and integrating with other programs.

This course presents the practical application of the concepts and features of a scheduling package (using Microsoft® Outlook). Topics include using the calendar; entering one-time and recurring appointments; using the Date Navigator; moving and editing appointments; and integrating with other programs.

This course provides the study of the principles and features of a database management system using Microsoft® Access. Topics include creating and managing databases, data management and integrity, working with queries and forms, managing reports, using tools and macros, database and file management, analyzing and filtering data and relational databases.

This course introduces the foundations of the language of human anatomy and medicine. Medical vocabulary is understood through the study of the structure and organization of the human body components (anatomy) and their functions (physiology). Discussions of the pathologies, diagnostic and treatment procedures of the body include the skeletal, muscular, cardiovascular, lymphatic, immune, respiratory, digestive, urinary, nervous, integumentary, endocrine, and reproductive systems.

This course provides a critical examination of issues embedded in the practice of providing client service. Topics include research about best practice in customer service and communication techniques; psychologically based methods for dealing with the management of customer complaints; and the roles of a customer service employee and supervisor within ethical boundaries and common business practice. This course deals with the development of the student’s career path, including job search skills.

The internship component of the program is the practical application of a student’s knowledge and skills in an industry environment. The industry shall be directly related to the student’s program of study. While on internship, students must complete at least the minimum number of hours over the length of the internship. Prerequisite: All academic courses in the program.