Get an in-depth look at the unique responsibilities of this role.
Immigration Case Manager Online with Internship Program
Learn how to assist immigration consultants and lawyers with documents, file management, and client communications. Start your career as an Immigration Case Manager in just 9 months.
What is Your Role as an Immigration Case Manager?
An Immigration Case Manager assists lawyers and licensed consultants who help people immigrate to Canada. They help interview clients, prepare immigration documents and forms, and keep clients updated on the progress of their application.
Typical responsibilities for Immigration Case Managers include:
- Preparing immigration application forms and related documents
- Interviewing clients
- Managing application deadlines and ensuring immigration applications are filed on time
- Coordinating requests for documents from clients
- Communicating with clients throughout the immigration process
- Drafting legal submissions
- Opening new client files
- Performing data-entry for immigration cases
- Communicating with immigration authorities to obtain client records
- Responding to client phone calls and emails
Herzing College Immigration Case Manager Program
Herzing’s Immigration Case Manager program provides comprehensive training in immigration procedures and legal office administration.
Our graduates are fully prepared to assist with visa applications, appeals, documentation, office management, and client communications.
- 9-month diploma program (20 hours per week)
- Available online
- 5-week internship at a law firm or immigration consultant business
- Taught by licensed immigration consultants
- Financial aid may be available for those who qualify
Over the last several years, Canada has attracted record numbers of immigrants. The federal government plans to continue this trend well into the future.
We are expecting nearly 13 million immigrants living in Canada by 2036 (Stats Canada).
Immigration lawyers and consultants need trained Immigration Case Managers to serve a rapidly growing number of clients.
Immigration Case Manager Job Opportunities
Successful graduates of our Immigration Case Manager program are fully qualified to work at:
- Immigration law firms
- Immigration consulting businesses
- Not-for-profit organizations
- Settlement agencies
- Companies with in-house immigration counsel
The Immigration Case Manager program prepares students to assist immigration lawyers and consultants. In this program you will learn:
- Foundations of Canadian immigration law
- Types of Temporary Resident status, documents and application processes
- Economic Immigration programs, including Federal Skilled Worker, Federal Skilled Trades, and Canadian Experience Class
- Applications and documents for Family Sponsorship
- Applications and documents for Refugees and Protected Persons
- Administrative tribunals and the Immigration and Refugee Board
- Requirements and documents for permanent residence and Canadian citizenship
- How to conduct legal research
- How to write a quality submission letter
- Legal office skills, including billing, client file management, and professional business communications
- Professional code of ethics, according to the College of Immigration and Citizenship Consultants (CICC)
Click below to see detailed course descriptions.
This course presents the practical application of the concepts and features of Word processing and software. Topics include formatting text and documents, creating and using letterhead creating and formatting tables, working with graphics, integrating information with other programs, managing styles and templates, working with columns, merging documents; applying formatting techniques; working with charts, objects, and graphics; managing templates.
This course presents the practical application of the concepts and features of spreadsheet construction software. Topics include formatting cells and documents, creating and using spreadsheets; creating and using invoices; creating and formatting tables, working with graphics, integrating information with other programs, managing styles and templates, working with columns; applying formatting techniques; working with charts, objects, and graphics; managing templates.
This course is a complete communications program that enables students to improve their writing skills and to become familiar with the various forms of communication required of the legal professional. The course will focus on improving students’ verbal and writing skills, using examples drawn from the legal field. It emphasizes spelling, grammar, listening, and speaking skills, and provides extensive guidance on writing and formatting memos and letters.
This course will provide an examination of the framework of Canadian law and the foundations of Canadian immigration law. Students will learn the agencies and tribunals which make immigration decisions, as well as the departments which comprise them including where to submit immigration applications and requests. They will also learn the different categories and streams for Canadian immigration applications, the sources of law, and the legal principles effecting immigration decisions such as procedural fairness and the exercise of discretion.
This course will allow students to gain an understanding of the basic types of temporary residents, including students, workers, and visitors. Students will examine the application process for both in-Canada and outside Canada applications and the legal principles guiding these applications such as dual intent and implied status. Students will also gain an appreciation for the gravity of expiry dates and the types of documents issued to indicate temporary resident status, including document issuance procedures.
In this course, students will examine the various streams of economic immigration to Canada including both federal and provincial programs. The most widely used programs – Federal Skilled Worker, Federal Skilled Trades, and Canadian Experience Class – will be examined in-depth. Students will also be given an overview of provincial and territorial immigration programs, streams, and procedures including Quebec immigration law.
This course provides examination of applications for permanent residence in Canada via sponsorship as a family member of a Canadian citizen or permanent resident. Students will learn the application requirements and procedures for sponsoring spouses/common-law/conjugal partners, children, parents, grandparents, and other family members. Students will also learn the application process for Humanitarian and Compassionate PR applications and H&C consideration given to other immigration applications.
This course will examine the application process for applicants making claims for convention refugee or protected person status from both inside and outside Canada. The application processes will be discussed, including where applications should be submitted, eligibility, required documentation, and application submission procedures. Relevant legislation and regulations will also be examined.
In this course, students will learn the various sources of inadmissibility to Canada stemming from legislation including criminality, human rights violations, misrepresentation, medical inadmissibility, and other sources. Students will learn the enforcement measures that the government of Canada will take against foreign nationals and permanent residents found to be inadmissible, including removal orders and admissibility hearings. They will also learn the remedies available to overcome inadmissibility to Canada including TRP, Criminal Rehabilitation, and ARC.
This course provides an overview of the IRB, its divisions, and the various types of hearings conducted including refugee hearings, refugee appeals, admissibility hearings, immigration appeals, and detention reviews. Students will also learn the important timelines which effect these types of tribunal hearings.
In this course, students will learn the requirements for permanent residents of Canada to maintain PR status, as well as the exemptions under the law which allow them to continue to remain permanent residents if they are not physically present in Canada. Students will also learn the requirements for eligibility to become a Canadian citizen as well as when PR status and citizenship can be revoked.
This course provides in-depth examination of quality sources for legal research in the Canadian immigration legal field. Students will learn how to utilize various sources of statute law and common law/case law for use in immigration strategy development and submission writing. Sources include the Immigration and Refugee Protection Act and Regulations, IRCC application guides, IRCC manuals, IRCC operational bulletins, ATIP requests, and Canlii and LexisNexis for caselaw.
This course will teach students the important principles of ethical behavior and mindset imperative for the ethical application of IRPA, IRPR, the Citizenship Act, Citizenship Regulations, and all other governing policies concerning Canadian immigration and citizenship.
This course will teach students the ethical principles governing immigration representatives via the ICCRC Code of Professional Ethics and LSO regulations. Students will learn to recognize unethical situations and acts, as well as how to react to unethical occurrences in the course of an immigration file. Students will also learn how to advise clients regarding ethical matters.
This course will teach future legal assistants how to properly fill out all types of immigration and citizenship application forms for both inside Canada and outside Canada applications. The general principles of data entry will be discussed, as well as Canadian immigration specific principles.
This course will outline the principles and elements of a quality submission letter including legal citations, using precedents, tone, and formatting. Students will learn when submissions should accompany an application, and standard elements which should be included in various types of submission letters including temporary resident visa, family sponsorship, visitor extension, and express entry applications.
This course will teach students the important principles of managing both hard and digital files from start to finish. Students will learn the requirements for opening a file, caring for client property and representative property, keeping a file orderly, and closing a file. The general principles of data entry will be discussed, as well as Canadian immigration-specific principles.
This course will introduce students to the principles of professionalism which apply to managing the professional/client relationship over the course of an open immigration file. Students will learn how to interact with clients for various reasons and over different formats of communication while upholding the principles of professionalism, honesty, candour, as well as de-escalating conflict.
This course will teach students what their employers’ expectations will be. They will learn how to behave in a professional legal office setting, and what professionalism means within the Canadian immigration industry. Students will learn what qualities employers value and how to cultivate these qualities such as recognizing the importance of confidentiality and ethics. Students will also learn about hard skills valued by employers such as Adobe, cloud storage, using letterhead, and creating an invoice or receipt of payment.
Career Development provides the student with the knowledge, skills, and development of the student’s job search path, including written skills for cover letters, résumés, and thank you letters. The course will also provide practical experience pertaining to interviewing process. Best practices and faux pas will be explained and outlined through mock interviews and peer evaluations.
During the internship, students will have the ability to put into place practical experiences in the immigration field.
Certified Immigration Consultant, member in good standing with the CICC.
Member Immigration Consultants of Canada Regulatory Council (ICCRC) # R406647
Member Canadian Association of Professional Immigration Consultants (CAPIC) # R19064
Licensed Immigration Consultant and Foreign Worker Recruiter for the Saskatchewan Immigration Nominee Program
Highly qualified and experienced immigration consultant. Well versed in all areas of immigration law. Spent the last 20 years of my career focusing on immigration policies, immigrant’s rights and representing immigrants at Immigration and Refugee Board.
In addition to my experience and personal qualities I have a solid educational foundation and a passion for teaching. I am extremely enthusiastic about teaching and proud to be a part of Herzing College and sharing my knowledge and experience to positively contribute towards the students achieving their objectives.
Marilyn Taupan is a member of the College of Immigration and Citizenship Consultants (CICC), the Canadian Association of Professional Immigration Consultants (CAPIC), and the Law Society of Ontario.
She completed the paralegal program at Sheridan College and graduated with high honours in 2013. She was hired immediately as a legal assistant with an immigration consulting agency in Toronto, where she gained significant experience in study permit, employment, and family-based immigration matters. In 2014, Marilyn enrolled in and completed the immigration consultant certificate program at Humber College in Toronto, where she graduated with honours.
As an active community member, she volunteers with Brampton Multicultural Community Centre and North and Dufferin Legal Community Centre.
With years of experience in business management, having managed a family-owned business in New Jersey, USA for five years and managing Canadian House Import and Export, a company that export commodities to the Middle East and Africa since 2001, Marilyn started her own immigration firm, the Canadian House Consulting Inc., where she represents clients in various immigration issues with integrity and professionalism.
Teaching is her passion, and she enjoys sharing her knowledge and experience with her students.
Cassandra Fultz (R#514356) began her career in the Canadian immigration industry in 2009 and is currently the Managing Partner of Doherty Fultz Immigration Inc., located in Toronto, ON. At DFI, Cassandra specializes in immigration cases pertaining to criminal inadmissibility, retaining PR status, Canadian citizenship, Family Sponsorship, Study Permits, and visitor status. She has advocated for her clients with an impressive success rate, including for applications with prior refusals.
Given her extensive experience in the immigration field, she is a regular contributor to discussions pertaining to current immigration issues on Global News Toronto and nationwide Global News Radio stations, including AM640 Toronto, among other news agencies across Canada. Click to view her appearances on Canadian radio and television
Cassandra was previously an Instructor of the Immigration Consultant program at Herzing College Toronto Campus since 2017. She teaches classes, mentors students, and contributes to ongoing course development. In 2020, Cassandra was given the role of Immigration Practitioner Program Coordinator within the Herzing College organization where she acts as liaison between Herzing College and ICCRC. Cassandra also graduated the Herzing College Immigration Consultant program in 2015 with honours, and was named Honorary Valedictorian of the 2017 Herzing College graduating class.
What you need to get started.
- Minimum of a Canadian high school grade 12 or equivalent (Ontario high school diploma or equivalent) or a mature student (19 years of age or older and has been removed from full-time high school for minimum 2 years)
*Students applying as mature students must demonstrate appropriate levels of math, English literacy, comprehension and/or written skills to warrant success and completion of program
- Pass an entrance test administered by Herzing College
- Be interviewed in detail regarding interest in the field
- Note: admission to some programs may include additional requirements
Tuition and Fees
Please click for information on program tuition and fees
Includes 5 week internship
2022 Overall Graduate Employment Rate
88% of available Herzing College Toronto graduates were employed in a related field.
*statistics based on most recent available
Your Next Steps
Ready to learn more about the Immigration Case Manager program? It’s easy to get started. Choose from the following options:
- Fill out the form to ask questions via email
- Chat live with an Admissions Advisor to get your questions answered now
- Click Request Info to get started today!
Why Choose this Program?
- 9-month program that gets you job-ready fast
- Curriculum based on the skills employers want
- Taught by licensed immigration consultants with many years of professional experience
- Study online
- Internship included
- Small class sizes where every student gets instructor support
- Access to the Herzing Open Education Program (HOEP): take additional courses after graduation, tuition-free!
- Dedicated Career Development team, who helps you create your resume, prepare for interviews, and apply for Immigration Case Manager jobs