Immigration Case Manager Program
Learn how to assist immigration consultants and lawyers with documents, file management, and client communications. Start your career as an Immigration Case Manager in just 9 months.
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What is the Role of an Immigration Case Manager?
An Immigration Case Manager assists lawyers and licensed consultants who help people immigrate to Canada. They help interview clients, prepare immigration documents and forms, and keep clients updated on the progress of their application.
Typical responsibilities for Immigration Case Managers include:
- Preparing immigration application forms and related documents
- Interviewing clients
- Managing application deadlines and ensuring immigration applications are filed on time
- Coordinating requests for documents from clients
- Communicating with clients throughout the immigration process
- Drafting legal submissions
- Opening new client files
- Performing data-entry for immigration cases
- Communicating with immigration authorities to obtain client records
- Responding to client phone calls and emails
“Immigration Case Managers are the glue that holds an immigration legal team together. They work with clients to complete application forms, assist with legal research into case law and legal precedent, help prepare government submissions, and many more important tasks. My own Case Manager has worked with me for 10 years and I would be lost without her!” (Cassandra Fultz, licensed Immigration Consultant, program Instructor)
Herzing College Immigration Case Manager Program
Herzing’s Immigration Case Manager program provides comprehensive training in immigration procedures and legal office administration.
Our graduates are fully prepared to assist with visa applications, appeals, documentation, office management, and client communications.
- 9-month diploma program (20 hours per week)
- Available on campus and online
- 5-week internship at a law firm or immigration consultant business
- Taught by licensed immigration consultants
- Financial aid may be available for those who qualify
Over the last several years, Canada has attracted record numbers of immigrants. The federal government plans to continue this trend well into the future.
We are expecting:
- Over 600,000 permanent resident applications by 2022 (immigration.ca).
- Nearly 13 million immigrants living in Canada by 2036 (Stats Canada)
Immigration lawyers and consultants need trained Immigration Case Managers to serve a rapidly growing number of clients.
Immigration Case Manager Job Opportunities
Successful graduates of our Immigration Case Manager program are fully qualified to work at:
- Immigration law firms
- Immigration consulting businesses
- Not-for-profit organizations
- Settlement agencies
- Companies with in-house immigration counsel
The Immigration Case Manager program prepares students to assist immigration lawyers and consultants. In this program you will learn:
- Foundations of Canadian immigration law
- Types of Temporary Resident status, documents and application processes
- Economic Immigration programs, including Federal Skilled Worker, Federal Skilled Trades, and Canadian Experience Class
- Applications and documents for Family Sponsorship
- Applications and documents for Refugees and Protected Persons
- Administrative tribunals and the Immigration and Refugee Board
- Requirements and documents for permanent residence and Canadian citizenship
- How to conduct legal research
- How to write a quality submission letter
- Legal office skills, including billing, client file management, and professional business communications
- Professional code of ethics, according to the Immigration Consultants of Canada Regulatory Council (ICCRC)
Click below to see detailed course descriptions.
In this first module student explore; the history of immigration to Canada from both a historical and constitutional perspective; the development of the statutory framework that guides immigration policy; immigration targets and categories; the structure and decision making process of Citizenship and Immigration Canada (CIC) the importance of the Charter of Rights and Freedoms in the delivery of immigration; precedents set by the Supreme Court of Canada and other land mark decisions in interpreting both legislation and case law; an overview of The Immigration and Refugee Protection Act and Regulations and its most frequently used sections; legal terminology, formats and language typical to immigration law; and how to easily navigate the different websites of the government.
This course describes the concepts of appropriate legal research techniques in order to follow the frequent changes in the rules and regulations of immigration law in Canada. In addition, students learn how to interpret and apply those rules and regulations and appropriate case law to write submissions on behalf of their clients. Students learn the processes, types, and techniques to write structured, logical, and persuasive submissions to government immigration authorities. CanLii, Quicklaw and eCarswell online research tools are available.
Students learn about inadmissibility on the grounds of security; violation of human and international rights; criminality; health grounds; financial reasons; misrepresentation; non-compliance with the Immigration and Refugee Protection Act (IRPA); and inadmissible family members. Students develop skills to interpret and apply relevant legislation and regulations as they relate to inadmissibility, and learn the role of CIC in the process. In addition, screening clients, collecting relevant evidence, and developing and implementing a case strategy to offer solutions to overcome inadmissibility are explored. Completing Application Forms and preparing submissions is also examined in order to adequately represent a client before relevant government authorities at the Immigration and Refugee Board (IRB).
Students study the process of obtaining temporary entry and status in Canada for clients. This module explores the requirements for temporary resident visa; extensions, student and work visas; change of study or work permit both requiring and being exempt from Service Canada Labour Market Impact Assessment; and the meaning of implied status and restoration of status. Approaches of how to obtain temporary resident permits for persons who are inadmissible or otherwise ineligible are discussed. Alternatives to the above processes are also explored, including: regulatory exemptions, North American Free Trade Agreement (NAFTA), Canada-Chile Free Trade Agreement (CCFTA), Canada – Peru Free Trade Agreement (CPFTA), General Agreement on Trade in Services (GATS), intra-company transfers and other corporate employees, SWAP and other programs for young workers.
This module explores the Provincial Nominee Program (PNP) categories, the Federal Skilled Worker Program, the Canada Experience Class, the Federal Skilled Trades Class, and how some of these are managed under the Express Entry electronic selection system. Students are introduced to the requirements and eligibility criteria for each category, how to navigate the relevant application processes and/or complete the appropriate forms based on a clients’ particular situation. Students compare and contrast program requirements from one province to another. Students learn about arranged employment: what constitutes an application, substituted evaluation, timely decisions, retroactivity and procedural fairness. The Live-in Caregiver Program; Self-employed Program; Start-up business visa; Entrepreneurs and Investors Programs; and Quebec Immigration – is covered in this module as well.
This course provides examination of applications for permanent residence in Canada via sponsorship as a family member of a Canadian citizen or permanent resident. Students will learn the application requirements and procedures for sponsoring spouses/common-law/conjugal partners, children, parents, grandparents, and other family members. Students will also learn the application process for Humanitarian and Compassionate PR applications and H&C consideration given to other immigration applications.
This course will examine the application process for applicants making claims for convention refugee or protected person status from both inside and outside Canada. The application processes will be discussed, including where applications should be submitted, eligibility, required documentation, and application submission procedures. Relevant legislation and regulations will also be examined.
In this course, students will learn the various sources of inadmissibility to Canada stemming from legislation including criminality, human rights violations, misrepresentation, medical inadmissibility, and other sources. Students will learn the enforcement measures that the government of Canada will take against foreign nationals and permanent residents found to be inadmissible, including removal orders and admissibility hearings. They will also learn the remedies available to overcome inadmissibility to Canada including TRP, Criminal Rehabilitation, and ARC.
This course provides an overview of the IRB, its divisions, and the various types of hearings conducted including refugee hearings, refugee appeals, admissibility hearings, immigration appeals, and detention reviews. Students will also learn the important timelines which effect these types of tribunal hearings.
In this course, students will learn the requirements for permanent residents of Canada to maintain PR status, as well as the exemptions under the law which allow them to continue to remain permanent residents if they are not physically present in Canada. Students will also learn the requirements for eligibility to become a Canadian citizen as well as when PR status and citizenship can be revoked.
This course provides in-depth examination of quality sources for legal research in the Canadian immigration legal field. Students will learn how to utilize various sources of statute law and common law/case law for use in immigration strategy development and submission writing. Sources include the Immigration and Refugee Protection Act and Regulations, IRCC application guides, IRCC manuals, IRCC operational bulletins, ATIP requests, and Canlii and LexisNexis for caselaw.
This course will teach students the important principles of ethical behavior and mindset imperative for the ethical application of IRPA, IRPR, the Citizenship Act, Citizenship Regulations, and all other governing policies concerning Canadian immigration and citizenship.
This course will teach students the ethical principles governing immigration representatives via the ICCRC Code of Professional Ethics and LSO regulations. Students will learn to recognize unethical situations and acts, as well as how to react to unethical occurrences in the course of an immigration file. Students will also learn how to advise clients regarding ethical matters.
This course will teach future legal assistants how to properly fill out all types of immigration and citizenship application forms for both inside Canada and outside Canada applications. The general principles of data entry will be discussed, as well as Canadian immigration specific principles.
This course will outline the principles and elements of a quality submission letter including legal citations, using precedents, tone, and formatting. Students will learn when submissions should accompany an application, and standard elements which should be included in various types of submission letters including temporary resident visa, family sponsorship, visitor extension, and express entry applications.
This course will teach students the important principles of managing both hard and digital files from start to Finish. Students will learn the requirements for opening a file, caring for client property and representative property, keeping a file orderly, and closing a file. The general principles of data entry will be discussed, as well as Canadian immigration specific principles.
This course will introduce students to the principles of professionalism which apply to managing the professional/client relationship over the course of an open immigration file. Students will learn how to interact with clients for various reasons and over different formats of communication while upholding the principles of professionalism, honesty, candour, as well as de-escalating conflict.
This course will teach students what their employers’ expectations will be. They will learn how to behave in a professional legal office setting, and what professionalism means within the Canadian immigration industry. Students will learn what qualities employers value and how to cultivate these qualities such as recognizing the importance of confidentiality and ethics. Students will also learn about hard skills valued by employers such as Adobe, cloud storage, using letterhead, and creating an invoice or receipt of payment.
With over 17 years of experience in immigration she developed a passion for this field. Having dealt with a variety of immigration cases she enjoys helping others learn the same.
Janaina (Jane) Viana is a member in good standing with the Immigration Consultants of Canada Regulatory Council (ICCRC, R526760) and the Canadian Association of Professional Immigration Consultants (CAPIC, R20041). Jane’s expertise includes skilled workers and business immigration as well as temporary VISAS and family sponsorships, including the appeal of refused cases before the Immigration and Refugee Board of Canada.
Jane has been teaching the Immigration Consultant program since 2018 for both on-ground and online classes and will teach the new Immigration Assistant program. As a part-time teacher, her goal is to ensure that her classes remain dynamic and practical while ensuring that students leave with a solid foundation of the legal principles and the legislation involving Canadian Immigration.
Cassandra Fultz (R#514356) began her career in the Canadian immigration industry in 2009 and is currently the Managing Partner of Doherty Fultz Immigration Inc., located in Toronto, ON. At DFI, Cassandra specializes in immigration cases pertaining to criminal inadmissibility, retaining PR status, Canadian citizenship, Family Sponsorship, Study Permits, and visitor status. She has advocated for her clients with an impressive success rate, including for applications with prior refusals.
Given her extensive experience in the immigration field, she is a regular contributor to discussions pertaining to current immigration issues on Global News Toronto and nationwide Global News Radio stations, including AM640 Toronto, among other news agencies across Canada. Click to view her appearances on Canadian radio and television
Cassandra was previously an Instructor of the Immigration Consultant program at Herzing College Toronto Campus since 2017. She teaches classes, mentors students, and contributes to ongoing course development. In 2020, Cassandra was given the role of Immigration Practitioner Program Coordinator within the Herzing College organization where she acts as liaison between Herzing College and ICCRC. Cassandra also graduated the Herzing College Immigration Consultant program in 2015 with honours, and was named Honorary Valedictorian of the 2017 Herzing College graduating class.
What you need to get started.
- Minimum of a Canadian high school grade 12 or equivalent (Ontario high school diploma or equivalent) or a mature student (19 years of age or older and has been removed from full-time high school for minimum 2 years)
*Students applying as mature students must demonstrate appropriate levels of math, English literacy, comprehension and/or written skills to warrant success and completion of program
- Pass an entrance test administered by Herzing College
- Be interviewed in detail regarding interest in the field
- Note: admission to some programs may include additional requirements
Sample Salary Range:
$29,120 – $71,240.
(Legal Administrative Assistant)
Includes 5 week internship
2020 Overall Graduate Employment Rate
87% of available Herzing College Toronto graduates were employed in a related field.
*statistics based on most recent available
Your Next Steps
Ready to learn more about the Immigration Case Manager program? It’s easy to get started. Choose from the following options:
- Fill out the form to ask questions via email
- Chat live with an Admissions Advisor to get your questions answered now
- Click Apply Now to get your application started today!
Why Choose this Program?
The Immigration Case Manager program is practical, comprehensive, and taught by industry experts. Here is why Herzing should be your first choice:
- 9-month program that gets you job-ready fast
- Curriculum based on the skills employers want
- Taught by licensed immigration consultants with many years of professional experience
- Option to study online
- Internship included
- Small class sizes where every student gets instructor support
- Access to the Herzing Open Education Program (HOEP): take additional courses after graduation, tuition-free!
- Dedicated Career Development team, who helps you create your resume, prepare for interviews, and apply for Immigration Case Manager jobs
- 55-year track record of respected career training
- Our grads get hired! Herzing College Toronto had a 87% graduate employment rate in 2020 (based on available graduates and most recent data)