Hospitality and Event Management Program
Learn the skills employers want in the hotel, restaurant, tourism, and event management industry. Our graduates qualify for 7 different Tourism Certified Professional (TCP) certifications. Start your hospitality career with a competitive edge!
What do Hospitality and Event Managers Do?
Hospitality and event managers work in hotels, restaurants, tourism organizations, and event management companies.
They oversee operations, supervise staff, plan conferences, conventions, and meetings, and ensure safe and efficient food and beverage service.
Hospitality and event managers are focused on providing an exceptional customer experience. Jobs in this industry often include the following duties and responsibilities:
- Managing hotel reception
- Coordinating guest services, housekeeping, concierge, etc.
- Scheduling reservations and bookings, using industry standard hospitality software
- Menu planning
- Ensuring safe food and beverage service (according to hygiene and sanitation regulations)
- Planning and overseeing special events, including conferences, trade shows, weddings, meetings, cultural celebrations, etc.
- Hiring and directing staff
- Handling customer inquiries, complaints, and requests
- Contributing to marketing and sales efforts
- Accounting and payroll management
Our Hospitality and Event Management program includes all of these skills. Our graduates are qualified for many different positions in the hospitality industry.
Herzing College Hospitality and Event Management Program
Herzing’s Hospitality and Event Management program delivers comprehensive training in hotel, restaurant, tourism, and event management. This online, accelerated program gets you ready for work in just one year.
- 12-month diploma program (20 hours per week)
- Study completely online
- 8-week internship
- Training includes preparation for Smart Serve certification
- Training includes preparation for Tourism Certified Professional (TCP) certifications through emerit, Canada’s leader in hospitality certification
- Start-dates available throughout the year
- Online students can enrol at any time
- Financial aid is available for those who qualify
- Career support to find your first job after graduation
Earn Hospitality, Tourism and Event Management Certifications
Herzing’s Hospitality and Event Management program includes all the courses you need to become a Tourism Certified Professional (TCP).
TCP certifications are recognized across Canada. They are respected by employers and will help you advance your hospitality career.
Our program includes preparation for the following TCP certifications:
1. Food and Beverage Manager
2. Workplace Essentials
3. Food and Beverage Server
4. Front Desk Agent
5. Sales Manager
6. Event Coordinator
7. Event Manager
Canada tourism industry is thriving. There are employment opportunities in hotels, restaurants, resorts, tourism organizations, and event management companies.
Graduates of Herzing’s Hospitality and Event Management program are qualified to work at:
- Resorts and spas
- Catering companies
- Event management companies
- Tourism organizations
- Cruise lines
Hospitality, Tourism, and Event Planning Jobs
There is a wide range of job opportunities in hospitality, tourism, and event planning. Employment options include:
- Restaurant Manager
- Bar Manager
- Event Manager (or start your own event planning business)
- Banquet and Catering Manager
- Front Desk Supervisor
- Sales/marketing Coordinator
- Guest Services Manager
What Skills Do You Need to Become a Great Hospitality & Event Manager?
In addition to a quality diploma and industry certifications, employers look for very specific skills when hiring hospitality and event managers.
To build a successful career in this field, you must possess the following characteristics:
- Excellent social and communication skills
- Strong leadership skills
- Ability to motivate others
- Responsible and ethical
- Passionate about helping people
- Willing to go the extra mile to deliver an exceptional customer experience
- Independent problem-solver
- Diplomatic, polite, professional
- Well organized
- Can work in a fast-paced environment and meet tight deadlines
- Good computer skills
- Attention to detail
Hospitality and Event Management training includes courses in restaurant and hotel office management, customer service, event planning, supervising staff, marketing strategy, accounting, and food and beverage management.
Click to see detailed course descriptions.
This course focuses on the use of digital systems within a modern restaurant or hotel environment. Topics include beverage control systems, ordering systems, order tracking, accounting software, spreadsheets use, and analysis of usage patterns to improve inventory control.
This course focuses on health and safety issues within a hotel, bar, or restaurant. Topics will include cleaning techniques, sterilization, food preparation rules, Safe Serve standards, how to identify risks and hazards, and preventing violence and harassment.
This course focuses on management of inventory including consumables such as food and beverages as well as upkeep and maintenance of business facilities. Topics include beverage control, mixology, laws regarding serving of alcoholic beverages, asset management, menu design/construction, food preparation/storage basics, and ensuring correct safety procedures. Preparation for the Smart Serve certification is also included.
This course focuses on the role of management in the staffing and development of human resources particularly in hospitality and food service industries. Topics include planning, organizing, staffing, developing staff,directing staff, labour laws and regulations, hiring, and training.
The focus of this course is working with clients or customers in the restaurant and hospitality industries.
Topics will include active listening, dealing with difficult customers, reacting to social media posts and critical reviews, as well as training staff to be responsive to customer needs.
This introductory basic accounting course presents the accounting cycle beginning with journalizing transactions and ending with the production of financial statements. Topics include basic accounting concepts and practices,recording transactions, adjusting accounts, preparation of worksheets and the closing process, payroll accounting, and preparation of financial statements for restaurants and hospitality businesses.
This course develops a student’s written communication skills. Emphasis is placed on the principles of effective verbal and written communication as well as presentation skills, which includes understanding the communication process and grammar fundamentals, writing various types of memos, letters, reports, as well as editing and proof-reading. The Internet is used as an information resource and a communication medium.
This course introduces an overview of Canadian restaurant and hotel front office activities and environments as well as the basics of managing day to day activities and planning both for short range and long range goals.
Topics include the foundations of the service industry, managing the business enterprise, utilizing business assets, law and ethics, managing and leading employees, labour-management relations, managing operations, managing markets, managing information, and financial issues.
This course introduces the marketing process with emphasis on the role of product, price, promotion, and distribution in the hospitality and food service industries and how to develop sales techniques and methods using a relationship-building model. Topics include marketing environments, marketing planning, buying behaviours, product strategy and management, price strategy and management, types of sales, the role of the environment on food service/hospitality sales, marketing communications, and emerging directions in marketing.
The course focuses on planning, managing, and organizing special events including conventions, meetings, weddings, sporting events, cultural events, and special celebrations. Topics include the five phases of event planning, developing, event execution, and evaluation through the use of case studies and scenarios.
This course focuses on front line greeting of visitors at the front desk for a hotel or with the host/hostess in a restaurant setting, with a focus on reservation systems, guest services, concierge/ maître d activities and booking systems. Topics will include staffing, operational standards, uniformed services, housekeeping, needs of tourism guests, business guests, honeymoon couples, and so on.
This seminar provides an opportunity for the student to apply the techniques and processes for developing a career path and to learn lifetime career management tools and skills. Topics include career-planning, job searching, writing resumes and cover letters, refining interview skills, and preparing for a new position.
The internship component of the program is the practical application of a student’s knowledge and skills in a restaurant or hospitality environment. The company shall provide work that is directly related to the student’s program of study. The duration of the internship is eight weeks during which the student must satisfactorily complete a minimum of 240 hours of work experience.
What you need to get started.
- Minimum of a Canadian high school grade 12 or equivalent, or a mature student
- Pass an entrance test administrated by Herzing College
- Be interviewed in detail regarding interest in the field
- Note: admission to some programs may include additional requirements
SAMPLE AVERAGE SALARY RANGE:
$45,000 to $50,000
12 Months (20 hours/week)
Includes 8 week internship
Your Next Steps
Ready to learn more about the Hospitality and Event Management program? It’s easy to get started. Choose from the following options:
- Fill out the form to ask questions via email
- Chat live with an Admissions Advisor to get your questions answered now
- Click Apply Now to get your application started today!
2019 Overall Business Student Employment Rate
75% of available Herzing College Winnipeg business graduates were employed in a related field.
2019 Overall Graduate Employment Rate
83% of available Herzing College Winnipeg graduates were employed in a related field.
*statistics based on most recent available
Why Choose this Program?
Herzing’s Hospitality and Event Management program is flexible and comprehensive. Fit courses around your schedule. Qualify for national tourism certifications. Here’s why Herzing should be your first choice:
- 12-month diploma program that gets you to work faster
- Qualify for 7 different Tourism Certified Professional (TCP) designations
- Learn key skills in several areas of the hospitality business, to expand your job options after graduation
- Training is available fully online, for maximum convenience
- Study with hospitality professionals with years of industry experience
- Small class sizes, where every student gets instructor support
- Enjoy the Herzing Open Education Program (HOEP) which lets you take additional courses after you graduate—tuition-free!
- Gain real work experience through an 8-week internship