Community Services Worker Diploma Program
Learn how to support people with disabilities, addictions, mental health issues, social and personal problems. Training includes 8 weeks of real work experience with a community organization. Study on campus or online.
*This program is currently available online*
What’s Your Role as a Community Services Worker?
Community services workers provide practical and emotional support to people in need. They work on the front lines of our communities, helping at-risk people build healthier lives.
Your role as a community services worker includes assisting clients of all ages and backgrounds:
- Newcomers to Canada
- At-risk youth
- Survivors of domestic abuse
- People living with disabilities and mental health issues
- Struggling families
- Homeless populations
- LGBTQ communities
Community services workers connect clients to appropriate social programs, and provide personalized assistance with:
- Employment counselling
- Job search
- Affordable housing
- Mental health care services
- Child protection, foster care
- Crisis intervention
- Addiction counselling
Herzing College Community Services Worker Diploma Program
Herzing’s Community Services Worker diploma program delivers front-line training and practical social work skills. This program is fast, flexible, and has an excellent graduate employment rate.
- 12-month diploma program
- Study on campus or online
- Guaranteed 8-week internship
- Training includes certificates in First Aid and CPR
- Multiple program start-dates throughout the year
- Financial assistance is available for students who qualify
There is steady demand for community services workers in Toronto. Professionals in this field find employment at a range of organizations, including:
- Halfway houses
- Detoxification centres
- Residential care facilities
- Home care organizations
- Outpatient clinics
- Homeless and emergency shelters
- Personal and vocational counselling centres
Career Options and Job Opportunities for Community Services Workers
Graduates of Herzing’s Community Services Worker diploma program are qualified to pursue a variety of job opportunities. Career options include:
- Community Services Worker
- Gerontology Aide
- Neighborhood Worker
- Child Abuse Worker
- Crisis Intervention Worker
- Mental Health Aide
- Community Organizer
- Drug Abuse Counsellor
Who Hires Herzing Grads?
Successful graduates of our Community Services Worker diploma program have been hired by:
The Community Services Worker diploma program includes a combination of theory, practical knowledge, and real work experience.
Topics of study include addictions, mental health, psychology, assessment and counselling techniques, and how to navigate the Canadian social services system.
Click to see detailed course descriptions.
This course provides an introduction to the Microsoft(R) Windows operating system, Internet Explorer browser, and Outlook information manager; word processing, and data processing applications. In addition, this course offers an introduction to applications and procedures specific to Herzing College.
In this course, students will be introduced to social welfare from a Canadian perspective. Students will cover topics that include a program overview, the service delivery system and meeting the needs of Canadians through programs and services. They will have the opportunity to review practice issues. Students will explore strategies used to promote change at the micro, mezzo, and macro levels of the system.
In this course, students will look at the individual skills that are needed to work effectively in teams. They will discuss different types of teams and the roles of team members. Students will also look at group problem solving and decision-making. A team exercise will provide a practice opportunity. The role of a nurturing positive person and mentor/coach will also be topics of study.
Students will look at several examples of contemporary practice. This will allow them to understand the three precepts of community social work; 1) the local identification of need, 2) the local identification of solution, 3) the mobilization of collective response. Students will do a research project outlining the community resources that are available to them as Community Service workers. They will get to know their community through onsite visits, telephone calls, website surfing etc. The research project should outline what is available in the community and what is lacking in the community.
This course provides instruction in written English. Topics include grammar, word usage and types of business communication. Students will learn how to create formal and informal documents such as emails, memos, reports, and letters using proper grammar, sentence structure and writing techniques.
This course provides knowledge and skills to develop a career plan by exploring and evaluating career options. Students will define the stages of career development, and learn how to stand out at work, market personal skills, develop an effective career network, and communicate effectively. Students will prepare a resume and cover letter during this course. They will also be encouraged to develop a job search portfolio.
In this course students will be introduced to sociology and criminology. Students will understand how we are influenced by our society and the groups to which we belong. Students will learn how groups locally or in some far off part of the world allow us to gain insights into our own selves. Students will understand the basics of criminology, criminological theories, and the major forms of criminal behavior. These subject areas will be studied within the context of Canadian research and statistics.
This course presents and explores the features of Microsoft(R) Word. Various documents are created, edited and printed, using features such as spell checker, edit and tool commands, tables, mail merges and formatting tools.
In this course students will learn about high risk populations in Canadian society. They will look at social welfare programs for these specific target groups. They will learn how the Canadian “social safety net” has not addressed all people equally. This course will address both internal and external factors that contribute to creating populations at risk.
This course will introduce students to the World of Psychology. Students will examine topics such as biology and behaviour, learning, language, memory, motivation and emotion, personality theory and assessment, and social psychology.
This course students will look at psychological disorders and therapies. Topics will include: what abnormal is, anxiety disorders, somatoform and dissociative disorders, schizophrenia and mood disorders. Therapies such as insight therapies, behaviour therapy, cognitive therapies and biological therapies will be learned. Under the heading Social Psychology students will learn about social perception, attraction, conformity, obedience, and compliance as well as group influence.
In this course students will focus on themes of cultural diversity in contemporary Canadian society within a world perspective. Students will understand the dynamic structure and definition of the institution of the family and family issues. Students will be given the tools for an ongoing process of observation, understanding and analysis of marital and family relationships and organizations.
In this course students will study human development from infancy, childhood, adolescence, early, middle and late adulthood, and the end of life. Issues will be addressed such as legal protection for the fetus, discipline for children, gambling amongst youth and peoples right to die. Students will look at development from a Canadian perspective.
In this course students will look at addictions in today’s world. Drugs and their use present a social paradox, combining the potential for good and for bad. As a society and as individuals we can be the beneficiaries of drugs or their victims. Students will look at various drugs and their effects on individuals and society.
Professional Skills for the Service Worker provides a foundation for understanding social work practice and diversity competence. It looks at a brief history of social work as a profession, and examines how knowledge, values and skills are blended and introduces the change process and concept of intervention into human transactions. The course presents material on understanding oneself as a social worker, and understanding the client and the environment. It examines the change process, conceptualized as assessment, planning, action and evaluation and termination and how they are applied to the multiperson systems (families, groups, and organizations and communities), the settings that typically use generalist workers in serving clients.
In this course students will look at interviewing strategies in counselling from a Canadian perspective. Students will be introduced to basic concepts and models to help learners understand the theory and reasoning behind the use of interviewing/counselling skills. Students will see realistic examples that illustrate concepts in action. Students will also participate in challenging exercises that promote skill development, conceptual understanding and self-awareness. Students will learn about the Canadian Counselling Association and the Canadian Association of Social workers code of ethics as well as counselling within a culturally diverse setting.
This course will teach students how to develop knowledge skills and attitudes for effective interviewing and counseling in the helping field. Students will be introduced to basic concepts and models to help learners understand the theory and reasoning behind the use of skills. Students will be provided a range of realistic examples that illustrate concepts in action.
The practicum component of the program is the practical application of a student’s knowledge and skills in an industry environment. The industry shall be directly related to the student’s program of study. The internship requires full-time daily attendance working in suitable settings such as social service and government agencies, mental health agencies, group homes, shelters, substance abuse centres, school boards, correctional facilities and other establishments. The duration of the internship is eight weeks during which the student must satisfactorily complete a minimum of 180 hours of work experience. An on-site visit by Herzing College Staff may take place anytime during the placement. The internship portion of the program is a course like any other; therefore, in order for a student to graduate, the internship must be successfully completed.
Mr. Ayo Adetoro has been part of the Herzing College Toronto Campus team for over 15 years. In addition to his contributions to the college’s Medical program, Mr. Adetoro has also offered his knowledge and support to other areas of study, more specifically in our Pharmacy Assistant program, Business Administration program, and Community Service Worker program. Presently holding valid memberships with the Ontario College of Pharmacists (OCP), Ontario Pharmacist’s Association (OPA), Canadian Payroll Association (CPA), and the Canadian Society of Hospital Pharmacists (CSHP), Mr. Adetoro proves to be an asset not only to Herzing College, but to his chosen industry as a whole.
He is a practising pharmacist, a small business owner, and an Angel investor. Having trained over 250 Herzing graduates, and continuing to share his wealth of knowledge with the professionals of tomorrow, Mr. Adetoro’s dedication to education and the betterment of those who are fortunate enough to learn from him, continues to be the focus of his professional life.
What you need to get started.
- Minimum of a Canadian high school grade 12 or equivalent (Ontario high school diploma or equivalent) or a mature student (19 years of age or older and has been removed from full-time high school for minimum 2 years)
*Students applying as mature students must demonstrate appropriate levels of math, English literacy, comprehension and/or written skills to warrant success and completion of program
- Pass an entrance test administered by Herzing College
- Be interviewed in detail regarding interest in the field
- Note: admission to some programs may include additional requirements
SAMPLE SALARY RANGE:
$40,915 – $47,654
(Community and Social Services Worker)
12 Months (20 hours/week)
Includes 8 week internship
On Campus, Online, Hybrid (Flex-Ed)
Learn it your way
Education your way. A convenient online learning environment with the option to work at the campus and receive support from your instructor. Students can choose to work completely or partially online and come to the campus during set hours each day to meet with their instructor and use our facilities.
2020 Overall Graduate Employment Rate
87% of available Herzing College Toronto graduates were employed in a related field.
*statistics based on most recent available
Your Next Steps
Ready to learn more about the Community Services Worker diploma program? It’s easy to get started. Choose from the following options:
- Fill out the form to ask questions via email
- Chat online with an Admissions Advisor to get your questions answered now
- Click Apply Now to get your application started today!
Why Choose this Program?
The Community Services Worker diploma program at Herzing College delivers high quality, hands-on training Toronto employers trust. Our graduates are fully prepared for front-line roles, making a real difference in people’s lives.
- Learn from caring instructors with many years of social work experience
- Small class sizes, where every student gets step-by-step instructor support
- Hands-on learning (case studies, projects, group work, mock counselling sessions, etc.)
- Get real work experience before you graduate with an 8-week internship
- Friendly learning environment where students of all backgrounds and ages are welcome
- Program is available on campus and online
- Enjoy the Herzing Open Education Program (HOEP), which allows graduates to earn a second diploma or professional certificate, tuition-free!
- Comprehensive employment support from our Career Development team (get help with your resume, interview preparation, and job search)