Community Services Worker Training Program
Learn how to help people with social and personal problems, and make a real difference in your community. Get hands-on training in assessment, counselling, mental health, and addictions.
*This program is currently available online*
What is a Community Services Worker?
Community services workers (CSWs) support people with social and personal problems. They help clients set goals, overcome challenges, and live healthier, happier lives.
CSWs work with many different groups and populations, including:
- At-risk youth
- People struggling with addiction and mental health issues
- Newcomers to Canada
- Parents and families
- Survivors of abuse
Herzing Ottawa Community Services Worker Training Program
Our Community Services Worker program features hands-on training and real work experience. Our instructors are social work professionals with years of experience supporting at-risk people.
- 12-month accelerated diploma program
- 8-week internship at a community organization
- Step-by-step help from our Career Development team to find your first CSW job
- Financial aid may be available to those who qualify
- Multiple start-dates; enroll at any time
“Herzing’s CSW program is unique. We study academics and social work theory, but we also look very deeply at our own human experiences. Students reflect on their personal challenges to develop the self-awareness and empathy needed to truly help others. It’s a very intensive and rewarding process.” (Bryan Coker, Instructor)
There is steady demand for talented CSWs in Ottawa. Graduates of our Community Services Worker training program can start careers at:
- Halfway houses
- Detoxification centres
- Residential care facilities
- Rehabilitation centres
- Outpatient clinics
- Women’s shelters
- Youth centres
Job Opportunities for Community Services Workers
CSWs often choose to assist a particular at-risk group—such as children, seniors, the LGBTQ community, or New Canadians.
Job opportunities include:
- Community Services Worker
- Gerontology Aide
- Neighbourhood Worker
- Child Abuse Worker
- Crisis Intervention Worker
- Mental Health Aide
- Community Organizer
- Drug Abuse/Addiction Counsellor
- Women’s Shelter Worker/Supervisor
- Aboriginal Outreach Worker
- Family Service Worker
Who Hires Herzing Grads?
Graduates of our Community Services Worker training program have been hired by:
Topics of study for the Community Services Worker training program include addictions, psychology, mental health, counselling techniques, and report writing.
In this program, you will learn:
- Microsoft office applications
- Complete overview of the Canadian social welfare system, including available Ottawa social programs and resources
- Fundamentals of sociology and criminology
- Fundamentals of human psychology, behavior, learning, motivation, and personality theory
- How to identify at-risk populations in your community
- The effects of addiction on individuals and society
- Symptoms and treatments for common mental health disorders, such as anxiety, depression, schizophrenia, and dissociative disorders
- How to interview and counsel those in need of assistance
- How to approach and support a person in crisis
- How to analyze family dynamics and relationships
- How to write intake and progress reports
- First Aid and CPR
Click to see a detailed description of CSW courses:
This course provides an introduction to the Microsoft(R) Windows operating system, Internet Explorer browser, and Outlook information manager; word processing, and data processing applications. In addition, this course offers an introduction to applications and procedures specific to Herzing College.
In this course, students will be introduced to social welfare from a Canadian perspective. Students will cover topics that include a program overview, the service delivery system and meeting the needs of Canadians through programs and services. They will have the opportunity to review practice issues. Students will explore strategies used to promote change at the micro, mezzo, and macro levels of the system.
In this course, students will look at the individual skills that are needed to work effectively in teams. They will discuss different types of teams and the roles of team members. Students will also look at group problem solving and decision-making. A team exercise will provide a practice opportunity. The role of a nurturing positive person and mentor/coach will also be topics of study.
Students will look at several examples of contemporary practice. This will allow them to understand the three precepts of community social work; 1) the local identification of need, 2) the local identification of solution, 3) the mobilization of collective response. Students will do a research project outlining the community resources that are available to them as Community Service workers. They will get to know their community through onsite visits, telephone calls, website surfing etc. The research project should outline what is available in the community and what is lacking in the community.
This course provides instruction in written English. Topics include grammar, word usage and types of business communication. Students will learn how to create formal and informal documents such as emails, memos, reports, and letters using proper grammar, sentence structure and writing techniques.
This course provides knowledge and skills to develop a career plan by exploring and evaluating career options. Students will define the stages of career development, and learn how to stand out at work, market personal skills, develop an effective career network, and communicate effectively. Students will prepare a resume and cover letter during this course. They will also be encouraged to develop a job search portfolio.
In this course students will be introduced to sociology and criminology. Students will understand how we are influenced by our society and the groups to which we belong. Students will learn how groups locally or in some far off part of the world allow us to gain insights into our own selves. Students will understand the basics of criminology, criminological theories, and the major forms of criminal behavior. These subject areas will be studied within the context of Canadian research and statistics.
This course presents and explores the features of Microsoft(R) Word. Various documents are created, edited and printed, using features such as spell checker, edit and tool commands, tables, mail merges and formatting tools.
In this course students will learn about high risk populations in Canadian society. They will look at social welfare programs for these specific target groups. They will learn how the Canadian “social safety net” has not addressed all people equally. This course will address both internal and external factors that contribute to creating populations at risk.
This course will introduce students to the World of Psychology. Students will examine topics such as biology and behaviour, learning, language, memory, motivation and emotion, personality theory and assessment, and social psychology.
This course students will look at psychological disorders and therapies. Topics will include: what abnormal is, anxiety disorders, somatoform and dissociative disorders, schizophrenia and mood disorders. Therapies such as insight therapies, behaviour therapy, cognitive therapies and biological therapies will be learned. Under the heading Social Psychology students will learn about social perception, attraction, conformity, obedience, and compliance as well as group influence.
In this course students will focus on themes of cultural diversity in contemporary Canadian society within a world perspective. Students will understand the dynamic structure and definition of the institution of the family and family issues. Students will be given the tools for an ongoing process of observation, understanding and analysis of marital and family relationships and organizations.
In this course students will study human development from infancy, childhood, adolescence, early, middle and late adulthood, and the end of life. Issues will be addressed such as legal protection for the fetus, discipline for children, gambling amongst youth and peoples right to die. Students will look at development from a Canadian perspective.
In this course students will look at addictions in today’s world. Drugs and their use present a social paradox, combining the potential for good and for bad. As a society and as individuals we can be the beneficiaries of drugs or their victims. Students will look at various drugs and their effects on individuals and society.
Professional Skills for the Service Worker provides a foundation for understanding social work practice and diversity competence. It looks at a brief history of social work as a profession, and examines how knowledge, values and skills are blended and introduces the change process and concept of intervention into human transactions. The course presents material on understanding oneself as a social worker, and understanding the client and the environment. It examines the change process, conceptualized as assessment, planning, action and evaluation and termination and how they are applied to the multiperson systems (families, groups, and organizations and communities), the settings that typically use generalist workers in serving clients.
In this course students will look at interviewing strategies in counselling from a Canadian perspective. Students will be introduced to basic concepts and models to help learners understand the theory and reasoning behind the use of interviewing/counselling skills. Students will see realistic examples that illustrate concepts in action. Students will also participate in challenging exercises that promote skill development, conceptual understanding and self-awareness. Students will learn about the Canadian Counselling Association and the Canadian Association of Social workers code of ethics as well as counselling within a culturally diverse setting.
This course will teach students how to develop knowledge skills and attitudes for effective interviewing and counseling in the helping field. Students will be introduced to basic concepts and models to help learners understand the theory and reasoning behind the use of skills. Students will be provided a range of realistic examples that illustrate concepts in action.
The practicum component of the program is the practical application of a student’s knowledge and skills in an industry environment. The industry shall be directly related to the student’s program of study. The internship requires full-time daily attendance working in suitable settings such as social service and government agencies, mental health agencies, group homes, shelters, substance abuse centres, school boards, correctional facilities and other establishments. The duration of the internship is eight weeks during which the student must satisfactorily complete a minimum of 180 hours of work experience. An on-site visit by Herzing College Staff may take place anytime during the placement. The internship portion of the program is a course like any other; therefore, in order for a student to graduate, the internship must be successfully completed.
What you need to get started.
- Minimum of a Canadian high school grade 12 or equivalent (Ontario high school diploma or equivalent) or a mature student (19 years of age or older and has been removed from full-time high school for minimum 2 years)
*Students applying as mature students must demonstrate appropriate levels of math, English literacy, comprehension and/or written skills to warrant success and completion of program
- Pass an entrance test administered by Herzing College
- Be interviewed in detail regarding interest in the field
- Note: admission to some programs may include additional requirements
12 Months (20 hours/week)
Includes 8 week internship
2021 Overall Graduate Employment Rate
90% of available Herzing College Ottawa graduates were employed in a related field.
*statistics based on most recent available
Your Next Steps
Ready to learn more about the Community Services Worker training program? It’s easy to get started. Choose from the following options:
- Fill out the form to ask questions via email
- Chat live with an Admissions Advisor to get your questions answered now
- Click Request Info to get started today!
Why Choose this Program?
- 12-month program that gets you to work quickly
- 8-week internship that offers real, front-line work experience
- Many students are offered jobs straight out of their internship
- Learn from passionate instructors with years of social work experience
- Small class sizes where every student gets step-by-step support
- Get access to the Herzing Open Education Program (HOEP), which lets you take additional healthcare courses after you graduate, tuition-free!
- Take advantage of our amazing Career Development team, who helps create your resume, prepare for interviews, and apply for CSW jobs
- Friendly, welcoming campus with students of all ages and backgrounds