Program Overview

This course provides an introduction to the Microsoft® Windows operating system, Internet Explorer browser, and Outlook information manager; word processing, and data processing applications. In addition, this course offers an introduction to applications and procedures specific to Herzing College.

This course introduces the environment of Canadian business with an overview of various topics that serve as a foundation for further study of management. Topics include the environments that businesses operate in; the organizational structures of businesses; management functions in an enterprise; and the challenges of managing marketing, operations, information technology, finance, and human resources.

This course provides a practical and managerial approach to the principles and applications of marketing in organizations and in the marketplace. Topics include the marketing process and strategic planning; the global marketing environment; developing marketing opportunities and strategies; developing the marketing mix through product development, pricing strategies, distribution channels, and promotion techniques; and managing marketing through customer relationships, social responsibility, and marketing ethics.

This course focuses on the role of management in the staffing and development of human resources. Topics include planning, organizing, and staffing issues; how to develop and direct staff; and controlling human resources in businesses.

This course presents and explores the features of Microsoft® Word. Various documents are created, edited and printed, using features such as spell checker, edit and tool commands, tables, mail merges and formatting tools. The tasks required f or the proficient level of the Office User Specialist program are covered. Upon completion of this course, motivated students will have reached the proficient level of the MS Office User Specialist program.

This course presents the practical application of the concepts and features of a scheduling package (using Microsoft® Outlook). Topics include using the calendar; entering one-time and recurring appointments; using the Date Navigator; moving and
editing appointments; and integrating with other programs.

This course presents the practical application of the concepts and features of a spreadsheet package using Microsoft® Excel. Topics include using and managing worksheets and workbooks; applying formatting and style features; working with data, formulas, and functions; managing charts and graphics; working with outlines, views, and reports; automating tasks with the macro feature; using auditing tools, collaborative tools, and hyperlinks; and integrating with other programs.

This course provides instruction in written English. Topics include grammar, word usage, and proofreading. Students will learn how to create formal and informal documents such as emails, memos, reports, and letters using proper grammar, sentence structure and writing techniques.

The preparation and delivery of presentations and the development of effective communication skills that increase self- confidence will be the focus of this course. The development of group skills will be practiced and much of the time will be spent working in groups. This course also studies of the principles and features of a presentation graphics package, Microsoft® PowerPoint.

This course provides the study of the principles and features of a database management system using Microsoft® Access. Topics include creating and managing databases, data management and integrity, working with queries and forms, managing reports, using tools and macros, database and file management, analyzing and filtering data and relational databases.

This course provides instruction in the mathematical operations associated with the retail, banking, and accounting industries. Topics include decimals, fractions, and percentages; bank services; interest and payment plans; purchase orders and invoices; selling prices and mark-ups.

This introductory accounting course provides the practical application of the concepts and principles of the accounting cycle for service and merchandising businesses. Topics include an overview of accounting concepts and procedures; analyzing and recording transactions; beginning the accounting cycle by journalizing, posting, and working with the trial balance; using worksheets, financial statements, and adjusting entries.

This course is designed to provide practical application of accounting principles using Sage Simply Accounting. Topics include system basics and file setup; general ledger setup; invoicing and purchasing transactions; accounts payable and receivable; cash receipts and disbursements; job costing and reporting and payroll.

This course provides a critical examination of issues embedded in the practice of providing client service. Topics include research about best practice in customer service and communication techniques; psychologically based methods for dealing with the management of customer complaints; and the roles of a customer service employee and supervisor within ethical boundaries and common business practice. This course deals with the development of the student’s career path, including job search skills.

This introductory accounting course provides the practical application of the concepts and principles of the accounting cycle for service and merchandising businesses. Topics include an overview of accounting concepts and procedures; analyzing and recording transactions; beginning the accounting cycle by journalizing, posting, and working with the trial balance; using worksheets, financial statements, and adjusting entries; completing the accounting cycle with adjusting, closing, and post- closing trial balance; working with cash and its control; working with accounting systems, journals, and internal controls; and payroll concepts and procedures.

This accounting course provides instruction in the concepts and principles of accounting for partnerships and corporations and the analysis of financial statements. Topics include accounting for partnerships, corporate accounting, accounting for long-term liabilities, capital assets, investments, and the analysis and interpretation of financial statements.

This course introduces students to the function, objectives, and responsibilities of the payroll department while providing t he practical application of payroll principles using QuickBooks. The federal, Ontario, and Quebec employment standards relating to the payroll process are detailed. Topics include payroll processing methods; hours of work; leaves; terminations; payroll deductions; taxable benefits; pension plans; employment insurance premiums; income tax; calculating net pay; and records of employment.

This course is designed to provide practical application of accounting principles using the ACCPAC for windows and ACCPAC plus accounting packages. The course covers the General Ledger, System Manager (common services), Accounts Payable and Accounts Receivable modules. Topics include setting up each application; transaction processing using source documents; invoicing and purchasing transactions; accounts payable and processing; and working with budgets, business analysis, business simulations, and the batch system.

This module will introduce the student to set-up options of Payroll and how they can be customized to fit the business requirements. Students will gain knowledge of the payroll ledger and reports, customized settings, payroll linked accounts, how to create employee records. They will also be able to enter payroll transactions, adjust payroll entries, calculate net pay and produce records of employment.

This module will build on the knowledge and skills gained in Payroll Level 1. It will enhance the students’ ability to set-up options of Payroll and how they can be customized to fit the business requirements. Students will learn the correct procedur es for payroll processing and the necessary steps to correctly establish and customize your payroll environment. In addition, students will learn how to create and integrate employee earnings, deductions, garnishments, tax tables and employee settings.

This course provides a study of the Canadian legal system and its effect on business and business organizations, as well as an overview of the ethical issues that businesses encounter. Topics include business law and ethics, contracts and sales, consumer protection issues.

The internship component of the program is the practical application of a student’s knowledge and skills in an industry environment. The industry shall be directly related to the student’s program of study. While on internship, students must complete at least the minimum number of hours over the length of the internship. Prerequisite: All academic courses in the program.