Professional Development Program:

Mediation and Dispute Resolution Certificate Courses

Introduction to Alternative Dispute Resolution

2 weeks

Arbitration is a form of alternative dispute resolution (ADR), which spans facilitation, negotiation, mediation, arbitration, adjudication, and litigation. Participants in this course will explore the history and goals of mediation, negotiation and arbitration and the elements of each process. (4 hours mandatory Role Play)

Dispute Resolution Assessment

2 Weeks

There are a number of options for resolving conflict that clients can choose from. The Dispute Resolution Assessment training course describes many avenues for dispute resolution and discusses the importance of understanding the range of options available for both non-adversarial and adversarial dispute resolutions. This information is crucial for assisting clients navigate the most appropriate method[s] for their particular situation.

Managing Family Dynamics

2 Weeks

Family mediation is challenging work requiring a commitment to the development of professional skills and practice, an ability to reflect upon and enter into critical analysis of performance and an ability to produce professional documents to tight timescales. Family mediation requires personable, articulate and assertive individuals who have good listening skills and practical experience of working with individuals and couples. The impact of a separation and divorce on all people involved, including children, can be difficult. Students will learn about the impact on families and how they must be carefully approached. The Managing Family Dynamics training course will teach students about the structure, function, and roles within a family system as it relates to the family mediation setting.

Family Law for Non-Lawyer Mediators

2 Weeks

Family Mediation is practiced by Lawyers and Non-Lawyers. It is fundamental that all Mediators understand the legal options and issues that arise during a family separation. While Mediators do not provide legal advice; it is important to be aware of the implications of Support and Property, Custody and Access. In the Family Law for Non-Lawyer Mediators training course students will learn how to draft a Memorandum of Understanding and Agreement; when a Family Mediation has concluded. Students will also learn about the importance of collaboration practice and options for a Family Mediation.

Workplace Dispute Resolution

2 Weeks

In the Workplace Dispute Resolution training course, the participants examine the sources and dynamics of workplace conflicts. Participants lean to identify the sources and dynamics of conflict in the workplace, with an emphasis on minimizing power imbalances in interpersonal workplace conflict. This course examines the issues of the impact of organizational culture on employees, diversity in the workplace, harassment policies and the various methods of resolving workplace conflict including coaching, negotiating, and mediating with special emphasis on difficult work situations. Finally, participants evaluate conflicts, their sources, the parties, the relationships between the parties, and the legislative and regulatory environments to best implement organizational and workplace conflict management principles.

Introduction to Family Mediation

2 Weeks

A rewarding and fulfilling career helping separated couples reach settlements and chart a better future for themselves and their children lies ahead for those who take part in our field-leading, cutting-edge Family Mediation course. The Introduction to Family Mediation training course delivers the foundation to work in a variety of settings where you will learn to provide family dispute resolution services and interventions for families experiencing relationship conflict and going through the process of separation. The course will equip students with the knowledge and skills to mediate family disputes by understanding the fundamentals of family dispute resolution. Topics covered focus on family mediation in practice and cover Screening Clients for Mediation, Strategies for Family Mediation and Steps in the Family Mediation Model, and the separation of Finances and Property. You will practice applying your family dispute resolution skills in a safe and professional online learning environment, learn to facilitate a family mediation and will examine and apply an ethical framework to your mediation using codes of practice and standards. .

Online Dispute Resolution Workshop - Mediation

4 hours

This four hour workshop will be scheduled on specific days/times within your certificate. Read an interview with our Instructor to learn more The year 2020 has seen a permanent change to many workplace environments with numerous businesses moving to an internet-based workplace. While mediations have traditionally been conducted in person, online dispute resolution has actually been employed in various mediation settings for decades. Recent free or affordable technology in video conferencing as well as high speed internet connections has made online mediation attractive even without the obvious social distancing protection. Learn the pro and cons of online dispute resolution and areas of particular importance that include:
  • Security of transmission of documents
  • Signed agreements- including agreements specific to online mediation - DocuSign
  • Confidentiality - no one listening in.  – no taping of session
  • Security of platform
  • Various platforms
  • Bandwidth and streaming requirements and how to manage ‘lags’
  • Using the technology to your advantage… break out rooms, digital document sharing
  • Teaching techno challenged individuals on how to use the technology
  • Pre-mediation Technical check in
  • Waiting rooms and closing the conferencing doors
Also learn about some of the various conferencing platforms such as:
  • Go To Meeting
  • Zoom
  • Microsoft Teams
  • Cisco
  • Free vs. purchased web conferencing software
  • Understanding open source software and closed source software