Professional Development Program:

Mediation and Dispute Resolution Certificate

 Click to Register for a certificate  or  Click to Register for an Individual Class 

**NEW – Online Dispute Resolution Workshop is now included in the certificate. Learn more**

This online mediation and dispute resolution training program is accredited by the Alternative Dispute Resolution Institute of Canada (ADRIC), and  Ontario (ADRIO), and meets the basic mediation education training component required to achieve the national and provincial Qualified Mediator designation. 

Entrance Requirements: Post-Secondary degree or diploma and OR relevant experience

The Mediation and Dispute Resolution certificate will provide you with the knowledge and practical skills to negotiate, mediate, manage and resolve issues and support decision making in a wide range of professional settings. This course is designed for those wishing to become mediators, who are involved in or organise mediation processes, or who seek a greater understanding of the skills involved in mediation.

The aim of this program is to provide an understanding of the general principles of mediation and a comparison of the main alternative dispute resolution processes – arbitration, mediation and adjudication. The course will give candidates a basic understanding of the principles of good practice and procedure in mediation.

This 12 week certificate is delivered fully online so that you can complete assignments when it’s most convenient for you, all while receiving support from a dedicated instructor and interacting with classmates.  As part of the course students will participate in 10 hours of mandatory role play sessions via conference call with the instructor and fellow classmates, in order to meet training requirements outlined by ADRIO and ADRIC. The Instructor also offers optional weekly live sessions via conference call to participate in discussions.

Live lectures (optional) take place via conference call on Tuesdays from 6:30 – 8:30 PM EST, and role play sessions (mandatory) on Wednesdays from 6:30 -8:30 PM EST. Please note these times and days are subject to change.

Click to meet one of our Instructors and learn more about training and career options in mediation 

Click here for FAQ’s about our unique online learning format.

Who Can Take the Course?

Individuals interested in the course must have post-secondary education (degree/diploma) or relevant experience. The course is intended for candidates who are new to the field of mediation, those who wish to learn more about mediation and its benefits to users,  and those who are considering further study to become a mediator and wish to become an member of the Alternative Dispute Resolution Institute of Ontario and Alternative Dispute Resolution Institute of Canada, and other provincial ADR associations.

Career Options and Canadian Accreditation

A mediator works to help bring the parties involved to their own agreement to resolve a dispute or conflict. Issues that mediators work with are wide ranging in areas such as Contracts, Professional Services, Trades (Automotive purchase/repair), Landlords & Tenants, Real Estate & Property, Sports & Recreation, Health & Wellness, Employment, Workplace, even the Environment, Neighbourhoods,  and Diversity.

While the profession of a ‘Mediator’ is not regulated; most people have a background as a Lawyer, Psychologist or other practitioner within a regulated profession.

The ADR Institute of Canada is recognized as Canada’s preeminent alternative dispute resolution professional organization. The organization sets the benchmarks for best ADR practices in Canada, promotes conflict resolution through arbitration, mediation and other forms of ADR, and provides leadership, value and support to their members. This program is accredited with the ADR Institute of Ontario and ADR Institute of Canada, and meets the basic mediation training component required by the ADR associations to achieve your Qualified Mediator designation.

Click here to view a complete list of criteria required to pursue your designation through ADRIC.

Click to learn key facts about the ADR Institute 

What is a Mediator?

A mediator helps parties communicate and, during the mediation, is usually the one who delivers and discusses offers and counter-offers to and from each party. Usually mediators avoid giving advice or making recommendations, but instead try to help each party see the other side’s point of view and the strengths and weaknesses of each side’s case. A mediator considers what a reasonable compromise solution is for every dispute. A mediator gets a sense of how far each party appears to be willing to go, and when that point is reached in negotiations they play a vital role in helping parties consider factors necessary to settle the case or decide to reject a final offer.

This certificate program draws on current practices to deal with conflicts ranging from small individual disputes to large scale, international, and multi-party conflicts.

Instructor Led Format

This certificate program is available in Instructor Led format only.

Instructor Led
(Condensed Course) – 12 weeks
Instructor led courses follow a class schedule with a dedicated Instructor and classmates. The Instructor posts weekly discussions and hosts live sessions via conference call where students can discuss assignments, industry topics etc. with their peers. The live sessions are recorded and archived for reference. The Instructor Led format has a heavier workload upfront but offers increased engagement, opportunity for discussion and encourage students to complete the course within a shorter time frame. Students can enter into an Instructor Led program at set start dates on approximately a monthly basis.