Meet one of our instructors and learn more about training and career options in mediation.
Mediation and Dispute Resolution Certificate
Develop the knowledge and practical skills to effectively mediate disputes. Learn conflict resolution methods applicable to a wide range of professional settings. Prepare to achieve your Qualified Mediator (Q. Med) designation.
The Role of Mediation in Alternative Dispute Resolution
Mediation is a popular and highly effective form of alternative dispute resolution (ADR). Other types of ADR include arbitration, negotiation and facilitation.
Key features of mediation:
- The mediator does not decide the outcome of a dispute, but rather helps parties reach mutually agreeable resolutions
- Resolutions reached through mediation are not legally binding
- Mediation is private, flexible and voluntary
- Mediation can be used to resolve a wide range of commercial and civil disputes
Mediation and Dispute Resolution Certificate—Overview
The Mediation and Dispute Resolution certificate is a 12-week online course. Complete assignments when it’s convenient for you, participate in live discussions, and receive personalized support from a dedicated instructor.
In this course you will learn:
- An overview and comparison of different ADR models, including arbitration, mediation, and negotiation
- Practical techniques for resolving workplace conflicts, including coaching, negotiating, and mediating
- How to uncover and address the root causes of conflicts
- Procedures and techniques for conducting family mediations
- Codes of practice and professional standards for mediators
- How to conduct a mediation online
Mock Mediations and Role Play—Practical Training Component
The Mediation and Dispute Resolution certificate includes 10 hours of mandatory role play using video and teleconferencing tools.
Students simulate and work through a variety of dispute scenarios, including:
- Workplace conflicts
- Community-based conflicts
- Family conflict involving spouses and children
- Division of property and child support
Role play is a mandatory requirement for earning the Qualified Mediator (Q.Med) designation from the ADR Institute of Canada.
Career Options in Mediation and Dispute Resolution
Mediation is used to settle a wide variety of disputes, including labour relations, business and consumer disputes, community and family conflicts.
Graduates of the Mediation and Dispute Resolution certificate are qualified to:
- Work toward the Qualified Mediator (Q.Med) designation
- Work as independent mediators, specializing in a specific industry or domain
- Join an ADR or mediation firm
Course Schedule and Format
Instructor Led Format
Instructor Led courses follow a set class schedule with a dedicated Instructor and classmates. Students can work on assignments and readings when it works best for their schedule. The Instructor posts in the discussion forum and hosts live online lectures (via conference and/or video call). Students can use those opportunities to discuss assignments, industry topics etc. with their Instructor and peers.
The Instructor Led format offers increased engagement, opportunity for discussion and requires students to complete assignments and participate in live lectures on a weekly basis.
Note: This Instructor Led course require mandatory participation in weekly role-play and mock mediation scenarios.
Live lectures (recommended) take place via video conference call on Tuesdays from 6:30 PM – 8:30 PM EST and role play sessions (mandatory) on Wednesdays from 6:30 PM – 8:30 PM EST. Please note these times and days are subject to change with notice. In the event a student misses a mandatory session alternative arrangements may be made available.
2 Weeks (40 hours)
Mediation is a form of alternative dispute resolution (ADR), which spans facilitation, negotiation, mediation, arbitration, adjudication, and litigation. Participants in this course will explore the history and goals of mediation, and the elements of the mediation process. This course examines the role of a mediator and delivers an overview of the skills necessary to successfully mediate.
2 Weeks (40 hours)
There are a number of options for resolving conflict that clients can choose from. The Dispute Resolution Assessment training course describes many avenues for dispute resolution and discusses the importance of understanding the range of options available for both non-adversarial and adversarial dispute resolutions. This information is crucial for assisting clients navigate the most appropriate method[s] for their particular situation.
2 Weeks (40 hours)
Family mediation is challenging work requiring a commitment to the development of professional skills and practice, an ability to reflect upon and enter into critical analysis of performance and an ability to produce professional documents to tight timescales. Family mediation requires personable, articulate and assertive individuals who have good listening skills and practical experience of working with individuals and couples. The impact of a separation and divorce on all people involved, including children, can be difficult. Students will learn about the impact on families and how they must be carefully approached. The Managing Family Dynamics training course will teach students about the structure, function, and roles within a family system as it relates to the family mediation setting.
2 Weeks (40 hours)
Family Mediation is practiced by Lawyers and Non-Lawyers. It is fundamental that all Mediators understand the legal options and issues that arise during a family separation. While Mediators do not provide legal advice; it is important to be aware of the implications of Support and Property, Custody and Access. In the Family Law for Non-Lawyer Mediators training course students will learn how to draft a Memorandum of Understanding and Agreement; when a Family Mediation has concluded. Students will also learn about the importance of collaboration practice and options for a Family Mediation.
2 Weeks (40 hours)
In the Workplace Dispute Resolution training course, the participants examine the sources and dynamics of workplace conflicts. Participants lean to identify the sources and dynamics of conflict in the workplace, with an emphasis on minimizing power imbalances in interpersonal workplace conflict. This course examines the issues of the impact of organizational culture on employees, diversity in the workplace, harassment policies and the various methods of resolving workplace conflict including coaching, negotiating, and mediating with special emphasis on difficult work situations. Finally, participants evaluate conflicts, their sources, the parties, the relationships between the parties, and the legislative and regulatory environments to best implement organizational and workplace conflict management principles.
2 Weeks (40 hours)
A rewarding and fulfilling career helping separated couples reach settlements and chart a better future for themselves and their children lies ahead for those who take part in our field-leading, cutting-edge Family Mediation course.
The Introduction to Family Mediation training course delivers the foundation to work in a variety of settings where you will learn to provide family dispute resolution services and interventions for families experiencing relationship conflict and going through the process of separation. The course will equip students with the knowledge and skills to mediate family disputes by understanding the fundamentals of family dispute resolution.
Topics covered focus on family mediation in practice and cover Screening Clients for Mediation, Strategies for Family Mediation and Steps in the Family Mediation Model, and the separation of Finances and Property.
You will practice applying your family dispute resolution skills in a safe and professional online learning environment, learn to facilitate a family mediation and will examine and apply an ethical framework to your mediation using codes of practice and standards.
This four hour workshop will be scheduled on specific days/times within your certificate. Read an interview with our Instructor to learn more The year 2020 has seen a permanent change to many workplace environments with numerous businesses moving to an internet-based workplace. While mediations have traditionally been conducted in person, online dispute resolution has actually been employed in various mediation settings for decades. Recent free or affordable technology in video conferencing as well as high speed internet connections has made online mediation attractive even without the obvious social distancing protection. Learn the pro and cons of online dispute resolution and areas of particular importance that include:
- Security of transmission of documents
- Signed agreements- including agreements specific to online mediation – DocuSign
- Confidentiality – no one listening in. – no taping of session
- Security of platform
- Various platforms
- Bandwidth and streaming requirements and how to manage ‘lags’
- Using the technology to your advantage…..ie break out rooms, digital document sharing
- Teaching techno challenged individuals on how to use the technology
- Pre-mediation Technical check in
- Waiting rooms and closing the conferencing doors
Also learn about some of the various conferencing platforms such as:
- Go To Meeting
- Microsoft Teams
- Free vs. purchased web conferencing software
- Understanding open source software and closed source software
Meet our industry-expert Instructors.
Parenting Coordinator | Facilitator | Mediator | Arbitrator
Click to read our blog interview with Kat
Kat has been working with people in conflict for 17 years. She has a diverse practice providing parenting coordination, mediation, arbitration, med-arb, circles, restorative justice, assessment, coaching and facilitation; always with an emphasis on relationship building and working across differences. Her main area of focus is working with families and groups with complex circumstances such as high conflict, trauma or mental health challenges, addiction, involvement with the legal system or intercultural issues. She also provides the full range of her services by distance. She designs and provides training on mediation and conflict resolution skills, trauma informed practice, sexualized violence prevention, and family violence screening.
She is a Chartered Arbitrator and Mediator certified by ADR Canada, a Comprehensive Family Mediator certified by Family Mediation Canada, is on the rosters of Mediate BC, the BC Hear the Child, and the BC Parenting Coordinator Roster Society. She has a Bachelor of Social Work and is just finishing a Master of Social Work with a Clinical Specialization. Kat received her Certificate in Conflict Analysis and Management and her Certificate in Family Mediation from The Institute of Conflict Analysis and Management with an emphasis on Conflict in Organizations and Group Facilitation Skills. She received her Certificate in Arbitration from the ADRBC (formerly BCAMI). She is former President Elect of the Board of Directors of Family Mediation Canada, the Vice-President of the BC Parenting Coordinator Roster Society, is on the Board of University of Victoria Alumni Association is a former member of the Board of Directors of ADRBC.
Click here to read an interview on our blog with Mary Joseph
Mary Joseph is a retired lawyer, United Church Minister and Certified Spiritual Director. She is also an accredited mediator and provides family mediation services in the private and public sector as well as teaching mediation at the professional certification level.
Mary practiced immigration law from 1986 until 2004 with an emphasis on refugee law and skilled and domestic workers. She was also Vice Chair of the Canadian Bar Association – Ontario in Immigration as well as the founder and Editor of their Immigration newsletter. She was one of the original pioneers of same sex immigration for Canada. Since 2002 until her retirement in 2018, Mary practiced collaborative family law exclusively. She was also Ordained by the Universal Fellowship of Metropolitan Community Churches in 1999 and has been a part-time pastor and mission strategist for the United Church of Canada until her retirement at the end of 2018.
She has been a guest lecturer at numerous educational institutions and societies including The Canadian Bar Association, Osgoode Hall Law School, University of Toronto as well as the Learned Society and Mensa International. Prior to being called to the bar, Mary tried out a variety of professions including Police Officer, Immigration Border Examining Officer, Industrial Firefighter, Private Investigator as well as several other service sector professions before committing to a lifelong practice of law. She is also a former board member of the Elizabeth Fry Society.
Mary holds a college diploma from Niagara College, Bachelor of Arts from Brock University, a Juris Doctor from Osgoode Hall Law School and Masters of Divinity from Victoria University at University of Toronto.
Her published work includes: 2005: Seeking the Sacred; Leading a Spiritual Life in a Secular World ECW Press; Toronto 2006 (prolegomenon) (founder and ED of Seekers Dialogue), 1990 – 1993 Immigration and Citizenship Update, Canadian Bar Association – Ontario Immigration Newsletter Founder / Editor, 1985 Illegal Immigrants: Know Your Rights, Pamphlet for the Illegal Immigrant Support Group Toronto, Ontario, 1983 Immigration Handbook, Department of Justice Joint Author (Unpublished)
Click to read our blog interview with Hayley
Hayley is an accredited mediator with the Ontario Association of Family Mediators. As a Counselor, she has a Masters degree from U/T in the Counselling Psychology program. She specializes in post-modernist theories, such as Brief therapy, Narrative strategies and Control mastery theories as well as Cognitive theory and CBT. Her undergraduate work trained her as a Child and Youth Worker, specializing in child development and behaviour in various milieus. She has co-created over 50 parenting plans with a range of needs, issues and stages of child development as well as adult changes in executive and cognitive functioning.
Working in the children’s mental health field as an advocate and youth worker as well as with the children’s aid society as a parent support worker Hayley wished to take her skills in family relations, child development, and parenting strategies in a different direction. She chose to work with separating families. Hayley’s vision was a “one stop shop” for families to work with a team of integrated and specialized professionals. Hayley trained and worked as a Neutral with Collaborative Practise Toronto. With Marion Korn, Lawyer, Mediator and Collaborative trainer, and Eva Sachs (Financial Specialist) they set up Mutual Solutions; a hybrid practice catering to divorcing couple.
Hayley has been teaching post secondary diploma and degree courses for 25 years. She has found the mix of learning and practising very potent for professional and personal growth as well as supporting clients. A time to reflect on how we do our work. And she hopes to learn from you!
Since returning to the mediation field, she has immersed herself in working with high conflict families and believes supporting families in crisis is essential and dynamic work.
Long, long ago (20+ years) and far, far away (Alberta, Canada) a young entrepreneur agreed to go to an ADR course with her sister. She registered and paid her fees. By the time the course happened, the sister had moved far, far away and the entrepreneur had to go to the course all by herself. She loved it! She could see how much mediation could really help people. She signed up for the rest of the training (even though she was a little bit scared of going back to school) and became a Chartered Mediator. Every year she upgraded her training and gained more and more experience in all sorts of dispute resolution areas like:
- Workplace Facilitated Conversations
- Workplace Mediation
- Workplace Investigation
- Workplace Assessments
- Family / Divorce Mediation
- Child Protection Mediation
- Civil Mediation
- Farm Debt Mediations
- Canadian Human Rights mediation
- High and Chronic Conflict Services
- …and lots of other things…
She worked for all kinds of people in the public, groups, organizations, agencies, businesses, lawyers and government departments. She really saw how much the people needed mediation skills to help build hope and peace.
Soon others began asking the entrepreneur how she did it. She loved helping others learn how to build hope and peace too. She went around the country sprinkling joy and hope wherever she went.
Now, the young entrepreneur is older and wiser and teaches others, sharing the skills that are so very needed in the world right now.
She can’t wait to meet you. Her name is Grace Baker, C.Med. Come join her class.
I have over 8 years of international and Canadian experience with specialized knowledge in Conflict Resolution, Peacebuilding, complex Multi-Party negotiation, Restorative Justice and Indigenous Rights. As a Mediator and Circle Keeper I bring a unique and highly diverse set of experiences with a focus on cross cultural settings and negotiations, power rebalancing, consensus building, conflict coaching, and conflict transformation in International, community and workplace settings. I am currently in my second year of my PhD Candidate at Queens University working in the Geography Department. My current research is looking at Critical Geographies of living well (buen vivir) in the Ecuadorian Amazon.
Where I am working with families of the Indigenous Shuar Community through community-based participatory research to examine alternatives to development and seeking to understand as well as preserve their traditional ecological knowledge located in their ancestral territory to counter hegemonic knowledge production.I have completed my Masters of Philosophy in International Peace Studies from Trinity College and have obtained Advanced Dispute resolution training from York University, and the GlenCree Centre for Peace and Reconciliation. I am fluent in English, Portuguese, Spanish and am working on my Haitian Creole. I learned to speak both Spanish and Portuguese while living abroad in South America after completing my undergraduate degree in Philosophy and Environmental Studies. My experiences abroad and especially in Latin America, have created a passion for sustainable development, and people. I believe through mutual understanding, creative problem solving and shared responsibility we can begin to solve some of the world’s most pressing issues. Having travelled to 42 countries across the globe all of my experiences, studies, and work have shaped my passion to make the world a better place.
Now Offering Specialized Mediation Training!
The Advanced Family Mediation class from the Family Mediation Certificate is now accredited by The ADR Institute of Canada (ADRIC) and The ADR Institute of Ontario (ADRIO) for 21 hours of the specialized mediation and related training education requirement for the Qualified Mediator (Q.Med) designation.
Ready to start?
Certificates and Individual Classes start frequently!
Accreditation and Recognition
- This online mediation certificate is recognized and accredited by the ADR Institute of Canada (ADRIC) and ADR Institute of Ontario (ADRIO). The course meets the basic mediation training requirement (40 hours) needed to pursue the Qualified Mediator (Q. Med) designation. Completing an accredited mediation course streamlines the process for acquiring the Q. Med certification, which is nationally recognized.
Review a complete list of Q. Med requirements here.
- The Advanced Family Mediation class from the Family Mediation Certificate is accredited by ADR Institute of Canada (ADRIC) and ADR Institute of Ontario (ADRIO) and fulfills 21 hours of the specialized mediation and related training education requirement for the Qualified Mediator (Q.Med) designation (40 total are required).
Review a complete list of requirements to become a Qualified Mediator.
Who Should Take the Course?
Our Mediation students come from diverse professional backgrounds. We work with:
- Lawyers and individuals with a legal background
- Non-lawyers seeking to become professional mediators
- Business managers and HR professionals
- Union representatives
- Government officials
- Post-secondary university degree or college diploma; OR
- Relevant professional experience