Mediation and Dispute Resolution Certificate

Develop the knowledge and practical skills to effectively mediate disputes. Learn conflict resolution methods applicable to a wide range of professional settings. Prepare to achieve your Qualified Mediator (Q. Med) designation through ADRIC.

The Role of Mediation in Alternative Dispute Resolution

Mediation is a popular and highly effective form of alternative dispute resolution (ADR). Other types of ADR include arbitration, negotiation and facilitation.
Key features of mediation:

  • The mediator does not decide the outcome of a dispute, but rather helps parties reach mutually agreeable resolutions
  • Resolutions reached through mediation are not legally binding
  • Mediation is private, flexible and voluntary
  • Mediation can be used to resolve a wide range of commercial and civil disputes

Mediation and Dispute Resolution Certificate—Overview

The Mediation and Dispute Resolution certificate is a 12-week online course. Complete assignments when it’s convenient for you, participate in live discussions, and receive personalized support from a dedicated instructor.

In this course you will learn:

  • An overview and comparison of different ADR models, including arbitration, mediation, and negotiation
  • Practical techniques for resolving workplace conflicts, including coaching, negotiating, and mediating
  • How to uncover and address the root causes of conflicts
  • Procedures and techniques for conducting family mediations
  • Codes of practice and professional standards for mediators
  • How to conduct a mediation online

Mock Mediations and Role Play—Practical Training Component

The Mediation and Dispute Resolution certificate includes 10 hours of mandatory role play using video and teleconferencing tools.

Students simulate and work through a variety of dispute scenarios, including:

  • Workplace conflicts
  • Community-based conflicts
  • Family conflict involving spouses and children
  • Division of property and child support

Role play is a mandatory requirement for earning the Qualified Mediator (Q.Med) designation from the ADR Institute of Canada.

Career Options in Mediation and Dispute Resolution

Mediation is used to settle a wide variety of disputes, including labour relations, business and consumer disputes, community and family conflicts.

Graduates of the Mediation and Dispute Resolution certificate are qualified to: 

  • Work toward the Qualified Mediator (Q.Med) designation 
  • Work as independent mediators, specializing in a specific industry or domain 
  • Join an ADR or mediation firm 

Click to meet one of our Instructors and learn more about training and career options in mediation 

Course Schedule and Format

Instructor Led Format

(Synchronous Components)
Instructor Led courses follow a set class schedule with a dedicated Instructor and classmates. Students can work on assignments and readings when it works best for their schedule. The Instructor posts in the discussion forum and hosts live online lectures (via conference and/or video call). Students can use those opportunities to discuss assignments, industry topics etc. with their Instructor and peers.

The Instructor Led format offers increased engagement, opportunity for discussion and requires students to complete assignments and participate in live lectures on a weekly basis.

Note: This Instructor Led course require mandatory participation in weekly role-play and mock mediation scenarios.

Live lectures (optional) take place via conference call on Tuesdays from 6:30 – 8:30 PM EST, and role play sessions (mandatory) on Wednesdays from 6:30 PM – 8:30 PM EST. Please note these times and days are subject to change with notice.

2 Weeks (40 hours)

Mediation is a form of alternative dispute resolution (ADR), which spans facilitation, negotiation, mediation, arbitration, adjudication, and litigation. Participants in this course will explore the history and goals of mediation, and the elements of the mediation process. This course examines the role of a mediator and delivers an overview of the skills necessary to successfully mediate.

2 Weeks (40 hours)

There are a number of options for resolving conflict that clients can choose from. The Dispute Resolution Assessment training course describes many avenues for dispute resolution and discusses the importance of understanding the range of options available for both non-adversarial and adversarial dispute resolutions. This information is crucial for assisting clients navigate the most appropriate method[s] for their particular situation.

2 Weeks (40 hours)

Family mediation is challenging work requiring a commitment to the development of professional skills and practice, an ability to reflect upon and enter into critical analysis of performance and an ability to produce professional documents to tight timescales. Family mediation requires personable, articulate and assertive individuals who have good listening skills and practical experience of working with individuals and couples. The impact of a separation and divorce on all people involved, including children, can be difficult. Students will learn about the impact on families and how they must be carefully approached. The Managing Family Dynamics training course will teach students about the structure, function, and roles within a family system as it relates to the family mediation setting.

2 Weeks (40 hours)

Family Mediation is practiced by Lawyers and Non-Lawyers. It is fundamental that all Mediators understand the legal options and issues that arise during a family separation. While Mediators do not provide legal advice; it is important to be aware of the implications of Support and Property, Custody and Access. In the Family Law for Non-Lawyer Mediators training course students will learn how to draft a Memorandum of Understanding and Agreement; when a Family Mediation has concluded. Students will also learn about the importance of collaboration practice and options for a Family Mediation.

2 Weeks (40 hours)

In the Workplace Dispute Resolution training course, the participants examine the sources and dynamics of workplace conflicts. Participants lean to identify the sources and dynamics of conflict in the workplace, with an emphasis on minimizing power imbalances in interpersonal workplace conflict. This course examines the issues of the impact of organizational culture on employees, diversity in the workplace, harassment policies and the various methods of resolving workplace conflict including coaching, negotiating, and mediating with special emphasis on difficult work situations. Finally, participants evaluate conflicts, their sources, the parties, the relationships between the parties, and the legislative and regulatory environments to best implement organizational and workplace conflict management principles.

4 hours

This four hour workshop will be scheduled on specific days/times within your certificate. Read an interview with our Instructor to learn more The year 2020 has seen a permanent change to many workplace environments with numerous businesses moving to an internet-based workplace. While mediations have traditionally been conducted in person, online dispute resolution has actually been employed in various mediation settings for decades. Recent free or affordable technology in video conferencing as well as high speed internet connections has made online mediation attractive even without the obvious social distancing protection. Learn the pro and cons of online dispute resolution and areas of particular importance that include:

  • Security of transmission of documents
  • Signed agreements- including agreements specific to online mediation – DocuSign
  • Confidentiality – no one listening in. – no taping of session
  • Security of platform
  • Various platforms
  • Bandwidth and streaming requirements and how to manage ‘lags’
  • Using the technology to your advantage…..ie break out rooms, digital document sharing
  • Teaching techno challenged individuals on how to use the technology
  • Pre-mediation Technical check in
  • Waiting rooms and closing the conferencing doors

Also learn about some of the various conferencing platforms such as:

  • Go To Meeting
  • Zoom
  • Microsoft Teams
  • Cisco
  • Free vs. purchased web conferencing software
  • Understanding open source software and closed source software

Instructors

Meet our industry-expert Instructors.

Overview

START DATES
November 8, December 6, January 3, January 31, February 28
TOTAL PROGRAM LENGTH
12 weeks (240 hours)
DELIVERY
Online (Instructor Led)
ENTRANCE REQUIREMENT
Post-secondary education (degree or diploma) OR experience in a related field

New Workshop

A new 4-hour Online Dispute Resolution Workshop is now included in the certificate.

Ready to start?

Certificates and courses start frequently!

Accreditation and Recognition

This online mediation certificate is recognized and accredited by the ADR Institute of Canada (ADRIC) and ADR Institute of Ontario (ADRIO). The course meets the basic mediation training requirement (40 hours) needed to pursue the Qualified Mediator (Q. Med) designation. Completing an accredited mediation course streamlines the process for acquiring the Q. Med certification, which is nationally recognized.

Review a complete list of Q. Med requirements here.

Who Should Take the Course?

Our Mediation students come from diverse professional backgrounds. We work with:

  • Lawyers and individuals with a legal background
  • Non-lawyers seeking to become professional mediators
  • Business managers and HR professionals
  • Educators
  • Union representatives
  • Government officials

Admission requirements:

  • Post-secondary university degree or college diploma; OR
  • Relevant professional experience

Tuition

The chart below outlines the cost of the Mediation and Dispute Resolution courses if you choose to take them individually. Once you register for 3 or more classes within a certificate you will be charged the non-refundable $200 registration fee. Individual classes must be paid in full at time of registration.

A $200 non-refundable registration fee is charged at the time you register for an entire certificate. We offer a payment plan for tuition of three equal payments of $865 at week 1, week 5, and week 9.

**Group and employer discounts and custom corporate training options are available for 3 or more students**


Textbooks

*Students are responsible for purchasing these additional printed OR digital textbooks

Art and Practice of Mediation, 2nd Edition & Choices in Approaching Conflict: Understanding the Practice of Alternative Dispute Resolution Book Bundle – $113 – $168 (digital or print)

The Family Dispute Resolution Handbook, 6th Edition – $130 (print)

Courses
Individual Cost
Introduction to Alternative Dispute Resolution (2 weeks)
$399.16
Dispute Resolution Assessment (2 Weeks)
$399.16
Managing Family Dynamics (2 Weeks)
$399.16
Family Law for Non-Lawyer Mediators (2 Weeks)
$399.16
Introduction to Family Mediation (2 Weeks)
$399.16
Workplace Dispute Resolution (2 Weeks)
$399.16
Online Dispute Resolution Workshop – Mediation (4 hours )
$299