Online Learning FAQ’S

Questions about online learning? Read our online learning FAQ’s.

  • Are there prerequisites required?

    Certificate courses require post-secondary education (degree or diploma) or related experience. Individual classes do not have pre-requisite requirements.

  • How much time do I have to dedicate to my course?

    Everyone learns at different paces but we expect that it will take students an average of 7-20 hours per week to read through course material, complete assignments and participate in discussions and live sessions.

  • Can I work ahead?

    Assignments and material are released as the course progresses so students do not have the option to work ahead and complete the course early.

  • Will I have a dedicated instructor for my course?

    Each course has a dedicated online instructor with relevant education or experience. Contact information for your instructor is available online and many offer live sessions with students for additional assistance.

  • Will I have classmates that I can interact with?

    You will have classmates that you can interact and collaborate with regularly through Moodle, live sessions, email and discussion forums.

  • Does Kompass help me find employment?

    We do not offer employment assistance as most students who take professional development courses are currently employed. When we are approached by companies interested in graduates of our certificate program we certainly pass the opportunities along to students.

  • What is a live session?

    Your instructor may choose to offer live sessions through phone or video where you have the opportunity to chat with your instructor and classmates, ask questions and discuss assignments or relevant industry topics.

  • Will I get an actual certificate?

    Yes, when you complete a certificate you will receive a digital and printed copy of your certificate of completion.

  • What is Instructor Led Format?

    Instructor led courses follow a 12 week class schedule with a dedicated Instructor and classmates. The Instructor posts weekly discussions and hosts live online sessions where students can discuss assignments, industry topics etc. with their peers. The live sessions are recorded and archived for reference. The Instructor led option has a heavier workload upfront but offers increased engagement, opportunity for discussion and encourage students to complete the course within a shorter time frame. Tuition for the certificate must be paid in full within the twelve week time period.
  • What is Instructor Supported Format?

    Instructor supported courses come with the support of a dedicated Instructor but do not follow a set class schedule.  Students work at their own pace to complete the course within a 6 month time period. The Instructor has pre-recorded lectures that are available for students to review.  Students can call into weekly live sessions with the Instructor Led student sessions but the topics may not align with where they currently are in their coursework.  The Instructor supported option offers students continued support from a dedicated instructor with the flexibility to complete the certificate over a longer period of time. Tuition for the certificate must be paid in full within the first 3 months.
  • What happens if I need to withdraw?

    If you need to withdraw you will have to contact your instructor, academic dean or admissions advisor in writing. Refunds are based off of the amount of the course you complete prior to your withdrawal.

  • How can I pay?

    At this time we accept credit card or direct banking deposit payments. Companies who are paying for their employees can be invoiced.

  • Are these courses eligible for student loan funding?

    No, these are professional development courses and are not eligible for student loans or second career funding.

  • Do I have to pay the whole amount at once?

    We offer flexible payment plans throughout the duration of your certificate. The entire amount is due in full within the first 12 weeks.

  • Who do I contact for technical support?

    Technical Support is available 24/7 for Moodle through Pearson technical support. You can access a variety of contact options through this site or by calling 1.866.872.8826. Our admissions and academic staff are available during business hours and your instructor will respond regularly to any questions.

  • What kind of technical requirements should my computer have?

    Mandatory requirements are internet access and Microsoft Office programs

  • Will I be provided with a tuition tax receipt?

    Yes. Kompass will issue tuition tax receipts every February for the previous year.