You may sign up for classes individually as well as part of a certificate. Once you register for 3 or more individual classes within a certificate you will be charged the non-refundable registration fee of $200. Payment for individual classes is due in full at time of registration.
Arbitration is a form of alternative dispute resolution (ADR), which spans facilitation, negotiation, mediation, arbitration, adjudication, and litigation. Participants in this course will explore the history and goals of mediation, negotiation and arbitration and the elements of each process.
(4 hours mandatory Role Play)
There are a number of options for resolving conflict that clients can choose from. The Dispute Resolution Assessment training course describes many avenues for dispute resolution and discusses the importance of understanding the range of options available for both non-adversarial and adversarial dispute resolutions. This information is crucial for assisting clients navigate the most appropriate method[s] for their particular situation.
Family mediation is challenging work requiring a commitment to the development of professional skills and practice, an ability to reflect upon and enter into critical analysis of performance and an ability to produce professional documents to tight timescales. Family mediation requires personable, articulate and assertive individuals who have good listening skills and practical experience of working with individuals and couples.
The impact of a separation and divorce on all people involved, including children, can be difficult. Students will learn about the impact on families and how they must be carefully approached. The Managing Family Dynamics training course will teach students about the structure, function, and roles within a family system as it relates to the family mediation setting.
Family Mediation is practiced by Lawyers and Non-Lawyers. It is fundamental that all Mediators understand the legal options and issues that arise during a family separation. While Mediators do not provide legal advice; it is important to be aware of the implications of Support and Property, Custody and Access. In the Family Law for Non-Lawyer Mediators training course students will learn how to draft a Memorandum of Understanding and Agreement; when a Family Mediation has concluded. Students will also learn about the importance of collaboration practice and options for a Family Mediation.
A rewarding and fulfilling career helping separated couples reach settlements and chart a better future for themselves and their children lies ahead for those who take part in our field-leading, cutting-edge Family Mediation course.
The Introduction to Family Mediation training course delivers the foundation to work in a variety of settings where you will learn to provide family dispute resolution services and interventions for families experiencing relationship conflict and going through the process of separation. The course will equip students with the knowledge and skills to mediate family disputes by understanding the fundamentals of family dispute resolution.
Topics covered focus on family mediation in practice and cover Screening Clients for Mediation, Strategies for Family Mediation and Steps in the Family Mediation Model, and the separation of Finances and Property.
You will practice applying your family dispute resolution skills in a safe and professional online learning environment, learn to facilitate a family mediation and will examine and apply an ethical framework to your mediation using codes of practice and standards.
In the Workplace Dispute Resolution training course, the participants examine the sources and dynamics of workplace conflicts. Participants lean to identify the sources and dynamics of conflict in the workplace, with an emphasis on minimizing power imbalances in interpersonal workplace conflict. This course examines the issues of the impact of organizational culture on employees, diversity in the workplace, harassment policies and the various methods of resolving workplace conflict including coaching, negotiating, and mediating with special emphasis on difficult work situations. Finally, participants evaluate conflicts, their sources, the parties, the relationships between the parties, and the legislative and regulatory environments to best implement organizational and workplace conflict management principles.
The Introduction to Arbitration Law in Canada online arbitration course will provide a detailed look at arbitration and its various processes. The Provincial Arbitration Acts will be reviewed that are applicable to students’ jurisdictions. International Arbitration Law will be discussed as will the Commercial Arbitration Act.
Students will understand the legal regulation of the arbitration of disputes in Canada, including the standard for judicial review of arbitration decisions. Students will be instructed on how to draft an arbitration agreement between parties. Students will identify and apply natural justice principles that are inherent to arbitration.
A 4-hour mandatory role play will include conducting a pre-hearing conference call and presiding over a mock arbitration focusing on standard rules of procedure in a hearing.
(4 hours mandatory Role Play)
It is fundamental that all arbitrators understand the legal system; Students will be provided with an overview of tort law and contract law, and how it relates to the arbitration process. The legal test of “balance of probabilities” will be examined
The rules of evidence will be introduced including admissibility, the role of the Charter of Rights and Freedom in excluding certain types of evidence, and the standard of “balance of probabilities.”
In the Administrative Law online arbitration course students will demonstrate an understanding of and an ability to apply the principles and law relevant to the settlement through arbitration of disputes, by participation in online discussion and role plays.
(4 hours mandatory Role Play)
Students will gain an understanding of the questioning, cross-examination, and redirect of witnesses. The difference between an inquisitorial and adversarial approach to evidence, subpoenas, drawing negative inferences, affidavits, expert witnesses, and other types of evidence.
In the Law of Evidence in Canada online arbitration course students will learn about legal precedent and the role of legislation and case law in reaching a decision as well as how to record evidence, note writing, and properly managing exhibits and evidence.
The students will also learn the basics of writing an arbitration award in both points based and narrative based structure.
In the Conducting an Arbitration Hearing online arbitration course students will gain detailed insight into the structure of an arbitration hearing and understand the formal process. They will apply the ADR standard of practice and be coached on how to oversee an arbitration hearing that respects the philosophies of impartialness, collaboration, dealing with power imbalances, and confidentiality.
This course includes a major mock arbitration hearing. Students will be required to attend and must write and submit a decision regarding the hearing.
(3 hour mock Arbitration Hearing)
The Laws and Ethics online arbitration course will focus on ethical compliance and obligations for Arbitration and compliance regarding regulations and codes of conduct in Canada. The purpose of this course is to teach the fundamentals of the Code of Professional Conduct from the Canadian Bar Association and the Code of Ethics from ADR Canada, to provide an overview of the importance of transparency, disclosure, and rules which are important for arbitration to maintain legal legitimacy and to discuss arbitrator-client conflicts of interest, complaints process, competency and credentialing of Arbitrators in Canada.
The role play will focus on practical issues that arise in arbitration such as preliminary objections, objections to jurisdiction, and dealing with common ethical dilemmas to develop students to be able to perform the duties of an arbitrator without any apprehension of bias or conflict of interest.
(3 hours mandatory Role Play)
Transitioning from being one of the team to leading the team is a significant change, not only in roles but in thinking. In the Strategic Leadership training course you will explore ways to manage the transition to HR Business Partner, or having to administer the HR Function, and prepare for ongoing responsibilities by developing business acumen, strategic planning capabilities, and a personal leadership style that will work with your diverse group of employees.
Recognizing the importance of pay and benefits to employees, in the Compensation, Benefits and Other Rewards training course you will discover the connection between employee motivation and compensation. You will learn how to create a competitive, equitable pay structure that is linked to the other HR functions and influences employee behaviour in the desired direction. You will explore using a variety of monetary and non-monetary benefits to enhance your compensation system, and prepare to show employees how to use certain benefits and recognize the value they are receiving.
Finding and hiring the right person for any job requires cooperation between HR and department managers, creating up-to-do job descriptions, promoting the position in the right places, and using effective, compliant selection methods to ensure the person can do the work and will fit in with the people and environment. These days, branding your company as a great place to work and using various social media platforms can assist you in finding and attracting the best person for the job. Once the job offer is accepted, your ability to create a positive impression of the organization extends to the orientation period, where you onboard employees to your workplace culture, and ensure they are adequately trained for their duties and the environment.
Successful conflict resolution training facilitates difficult conversations. With the skills and knowledge of conflict resolution, new supervisors are better able to positively engage with their teams and other coworkers whether the mandate is to deliver difficult news, to express constructive criticism or to answer negative comments.
This course will help organizations improve psychological health and safety and create an overall positive work climate by reducing unnecessary stress in the workplace and increasing support for mental health. It will introduce labour legislations, which involves unions, with considerations for unionized and nonunionized organizations.
In the Learning, Performance and Development training course, you will train to build human capital in your organization and will assess current and future needs for talent. You will learn how to plan, execute, and evaluate training programs and take steps to ensure the training transfers to the workplace. As a way to increase motivation and satisfaction, you will assist employees with career planning and help them diagnose and plan their development experiences. You will be able to create a valid, effective performance management system, by creating useful tools and approaches, and either using them yourself, or training others how to use them correctly, so useful feedback can be provided to employees.
The Aging Process training module will explore the social, biological and psychological aspects of aging. Social theories of aging will be explored. Students will explore the functional changes of aging, common illnesses related to aging, and the relationship between aging and quality of life. Diversity in aging will be explored from a cultural and religious perspective. Psycho-social issues facing aging population will be explored including: relationships with children, sexuality and love, retirement. A brief orientation to death and dying is discussed.
The Cognitive Issues in Aging training module will look at issue of mental health as it relates to the aging process. Illnesses such as dementia, depression, and delirium will be explored in the context of causes, symptoms, treatment, and prevention. Students will explore various cognitive assessment tools and supports available. Current issues related to mental health and aging will be discussed.
The Ethical and Legal Aspects of Aging training module explores the issues of consent and capacity as they relate to aging. Students will identify and discuss when capacity is assessed and how; issues of consent, including substitute decision makers. Advanced care planning is discussed. The issue of MAID (medical assistance in dying) is explored and discussed. Elder abuse is explored in the context of signs & symptoms and how to report.
The Community Resources and Social Policy training module explores community resources available for seniors. Social issues related to aging including housing, transportation, income will be explored. Long-term care and palliative care are explored in relation to funding and policy.