Arbitration and Alternative Dispute Resolution: Accredited Online Arbitration Certificate

Gain a solid foundation in arbitration law and procedure. Learn how to conduct a full arbitration hearing and write an arbitration award. Prepare to achieve your Qualified Arbitrator (Q. Arb) designation.

The Role of Arbitration in Alternative Dispute Resolution

Arbitration is a popular form of alternative dispute resolution (ADR). Other forms of ADR include mediation, negotiation, and facilitation. Arbitration is different from these models in several key ways:

  • The arbitrator functions like a judge, reviewing evidence and hearing arguments
  • An arbitration hearing is like a trial, but generally less formal
  • Unlike mediation, the arbitrator’s final decision is usually legally binding

Accredited Online Arbitration Certificate—Overview

The Arbitration and Alternative Dispute Resolution certificate is a 10-week online course that fully prepares students to oversee hearings, decide outcomes, and write arbitration awards.

In this course you will learn:

  • Canadian arbitration law and procedure
  • Tort law, contract law, and the rules of evidence
  • Structure and process of arbitration hearings
  • How to conduct an online arbitration hearing
  • Techniques for managing power imbalances and maintaining neutrality
  • Standard approaches to writing arbitration awards
  • Codes of conduct, ethics, law, and compliance for arbitrators in Canada
  • At the end of your course will take the Q.Arb exam.

Arbitration Mock Trial and Role Play—Practical Component

The accredited Arbitration and Dispute Resolution certificate includes 14 hours of mandatory mock trials and role plays. This practical component will hone your skills and prepare you to arbitrate real disputes. Role play is a mandatory requirement for earning the Qualified Arbitrator (Q. Arb) designation.

Using video conferencing and online discussion, students will participate in:

  • Role plays on arbitration law and ethics
  • Role plays on applying arbitration principles
  • Role plays on pre-hearing conferences and rules of procedure
  • A 3-hour mock arbitration
Young Afro Business Lady Smiling Sitting In Modern Office

Meet our instructor and learn more about what to expect with online arbitration training.


Career Options in ADR and Arbitration

Arbitration is used to settle a wide variety of disputes, including labour relations, business and consumer disputes, sports, construction, international trade deals, and family conflicts.

Graduates of the Accredited Arbitration certificate:

  • Meet the training requirement (40 hours) outlined by ADRIC and ADRIO to pursue the Qualified Arbitrator (Q. Arb) designation
  • May find work as independent arbitrators
  • May join an ADR and arbitration firm
  • Enhance professionals skills that are relevant in their current career

Click to read our post about arbitration training and careers.

Course Schedule and Format

Instructor Led Format

(Synchronous Components)
Instructor Led courses follow a set class schedule with a dedicated Instructor and classmates. Students can work on assignments and readings when it works best for their schedule. The Instructor posts in the discussion forum and hosts live online lectures (via conference and/or video call). Students can use those opportunities to discuss assignments, industry topics etc. with their Instructor and peers.

The Instructor Led format offers increased engagement, opportunity for discussion and requires students to complete assignments and participate in live lectures on a weekly basis.

Note: This Instructor Led course require mandatory participation in weekly role-play and mock hearing scenarios.

The mandatory role play and mock hearing sessions via video conference call take place Tuesdays and Thursdays 6:30 PM– 8:30 PM EST. Please note these times and days are subject to change with notice. In the event a student misses a mandatory session alternative arrangements may be made available.

2 weeks (40 hours)

The Introduction to Arbitration Law in Canada online arbitration course will provide a detailed look at arbitration and its various processes. The Provincial Arbitration Acts will be reviewed that are applicable to students’ jurisdictions. International Arbitration Law will be discussed as will the Commercial Arbitration Act. Students will understand the legal regulation of the arbitration of disputes in Canada, including the standard for judicial review of arbitration decisions. Students will be instructed on how to draft an arbitration agreement between parties. Students will identify and apply natural justice principles that are inherent to arbitration. A 4-hour mandatory role play will include conducting a pre-hearing conference call and presiding over a mock arbitration focusing on standard rules of procedure in a hearing. (4 hours mandatory Role Play)

2 weeks (40 hours)

It is fundamental that all arbitrators understand the legal system; Students will be provided with an overview of tort law and contract law, and how it relates to the arbitration process. The legal test of “balance of probabilities” will be examined The rules of evidence will be introduced including admissibility, the role of the Charter of Rights and Freedom in excluding certain types of evidence, and the standard of “balance of probabilities.” In the Administrative Law online arbitration course students will demonstrate an understanding of and an ability to apply the principles and law relevant to the settlement through arbitration of disputes, by participation in online discussion and role plays. (4 hours mandatory Role Play)

2 weeks (40 hours)

Students will gain an understanding of the questioning, cross-examination, and redirect of witnesses. The difference between an inquisitorial and adversarial approach to evidence, subpoenas, drawing negative inferences, affidavits, expert witnesses, and other types of evidence. In the Law of Evidence in Canada online arbitration course students will learn about legal precedent and the role of legislation and case law in reaching a decision as well as how to record evidence, note writing, and properly managing exhibits and evidence. The students will also learn the basics of writing an arbitration award in both points based and narrative based structure.

2 weeks (40 hours)

In the Conducting an Arbitration Hearing online arbitration course students will gain detailed insight into the structure of an arbitration hearing and understand the formal process. They will apply the ADR standard of practice and be coached on how to oversee an arbitration hearing that respects the philosophies of impartialness, collaboration, dealing with power imbalances, and confidentiality. This course includes a major mock arbitration hearing. Students will be required to attend and must write and submit a decision regarding the hearing. (3 hour mock Arbitration Hearing)

2 weeks (40 hours)

The Laws and Ethics online arbitration course will focus on ethical compliance and obligations for Arbitration and compliance regarding regulations and codes of conduct in Canada. The purpose of this course is to teach the fundamentals of the Code of Professional Conduct from the Canadian Bar Association and the Code of Ethics from ADR Canada, to provide an overview of the importance of transparency, disclosure, and rules which are important for arbitration to maintain legal legitimacy and to discuss arbitrator-client conflicts of interest, complaints process, competency and credentialing of Arbitrators in Canada. The role play will focus on practical issues that arise in arbitration such as preliminary objections, objections to jurisdiction, and dealing with common ethical dilemmas to develop students to be able to perform the duties of an arbitrator without any apprehension of bias or conflict of interest. (3 hours mandatory Role Play)

4 hours

This four hour workshop will be scheduled on specific days/times within your certificate. Read an interview with our Instructor to learn more. The year 2020 has seen a permanent change to many workplace environments with numerous businesses moving to an internet-based workplace. While mediations have traditionally been conducted in person, online dispute resolution has actually been employed in various mediation settings for decades. Recent free or affordable technology in video conferencing as well as high speed internet connections has made online mediation attractive even without the obvious social distancing protection. Learn the pro and cons of online dispute resolution and areas of particular importance that include:

  • Security of transmission of documents
  • Signed agreements- including agreements specific to online mediation – DocuSign
  • Confidentiality – no one listening in. – no taping of session
  • Security of platform
  • Various platforms
  • Bandwidth and streaming requirements and how to manage ‘lags’
  • Using the technology to your advantage… break out rooms, digital document sharing
  • Teaching techno challenged individuals on how to use the technology
  • Pre-mediation Technical check in
  • Waiting rooms and closing the conferencing doors

Also learn about some of the various conferencing platforms such as:

  • Go To Meeting
  • Zoom
  • Microsoft Teams
  • Cisco
  • Free vs. purchased web conferencing software
  • Understanding open source software and closed source software


Meet our industry-expert Instructors.


July 3, September 11, November 6
10 weeks (200 hours)
Online (Instructor Led)
Post-secondary education (degree or diploma) OR experience in a related field

Online Dispute Resolution Workshop

This four hour workshop is available free to those registering for the arbitration certificate

Ready to start?

Certificates and Individual Classes start frequently!

Accrediting Associations


Accreditation and Recognition

This online Arbitration certificate is recognized and accredited by the ADR Institute of Canada (ADRIC) and ADR Institute of Ontario (ADRIO), and the course meets the educational requirement (40 hours) needed to pursue the Qualified Arbitrator (Q. Arb) designation. Completing an accredited arbitration course streamlines the process for acquiring the Q. Arb certification, which is nationally recognized.

Review a complete list of Q. Arb requirements here.

Who Should Take the Certificate?

Graduates of the Accredited Arbitration Certificate are qualified to:

  • Work toward the Qualified Arbitrator (Q. Arb) designation
  • Join an ADR and arbitration firm
  • Become independent arbitrators

*Please note that some practice areas (such as family arbitration) may require additional credentials. Please consult applicable laws and regulations in your province or territory.


  • Post-secondary university degree or college diploma; OR
  • Relevant professional experience


The chart below outlines the cost of the classes if you choose to take them individually. Once you register for 3 or more classes within a certificate you will be charged the non-refundable $200 registration fee. Individual classes must be paid in full at time of registration.

A $200 non-refundable registration fee is charged at the time you register for an entire certificate. We offer a payment plan for tuition of three equal payments of $865 at week 1, week 5, and week 9.

Kompass Alumni Benefit: If you successfully complete a certificate with Kompass you are eligible for 20% off the tuition of future certificates and classes!

**Group and employer discounts and custom corporate training options are available for 3 or more students**


*Students are responsible for purchasing these additional printed OR digital textbooks

ADRIC Arbitration Rules (Downloadable – Free)

The ADRIC Arbitration Handbook ($134)

Individual Cost
Introduction to Arbitration Law in Canada (2 Weeks)
Administrative Law (2 Weeks)
The Law of Evidence in Canada (2 Weeks)
Conducting an Arbitration Hearing (2 Weeks)
Laws and Ethics in Arbitration (2 Weeks)
Online Dispute Resolution Workshop – Arbitration (4 hours )
Basic JavaScript for interactivity (JQuery) (1 Week)