Academic FAQs and Resources

Admission Requirements

Certificate courses require post-secondary education (university degree or college diploma) OR related experience. Individual classes do not have pre-requisite requirements. A photo/scan of a degree/diploma or business card/resume will be requested upon registration for confirmation.

Time Management

Everyone learns at different paces, but we expect that it will take students an average of 7 to 20 hours per week to read through course material, complete assignments, and participate in discussions and live sessions, depending on the length and format of your course (Instructor-Led vs. Instructor Supported).

For Instructor-Led students, assignments and material are released as the course progresses, so students do not have the option to work ahead and complete the course early. Instructor-Supported students can complete the course material at their convenience and have up to a certain amount of time to complete everything.

Withdrawals

If you need to withdraw, you will have to contact your instructor, academic dean, or admissions advisor in writing. Refunds are based on the amount of the course you complete prior to your withdrawal. Click to view our withdrawal and refund policy.

Course Availability

Course material will be made available for two weeks following your completion.

Certificates and Transcripts

Approximately two weeks after you complete your course (once your final grades are received), you will receive a digital certificate of completion. Physical certificates are available upon request. Transcripts are available for review within your student portal and can be sent to you directly upon request.

Course Format and Support

Instructor Support

Each course has a dedicated online instructor with relevant education or experience. Contact information for your instructor is available online and many offer live sessions with students for additional assistance.

If you are in an Instructor-Led format, you will have classmates that you interact and collaborate with regularly through Moodle, live sessions, email, and discussion forums.

Live Sessions

Your instructor may offer live sessions through phone or video where you have the opportunity to chat with them and classmates, role-play, ask questions, and discuss assignments or relevant industry topics.

Internships/Employment

We do not offer any employment or internship assistance, as our certificates are meant primarily for professional development. If we receive opportunities through employer contacts, we will pass these along to our students.

Technical and Course Support

Technical support is available by opening a ticket at http://support.herzing.ca Our admissions and academic staff are available during business hours and your instructor will respond regularly to any questions. Click for a complete list of Kompass contacts.

Technical Requirements

Mandatory requirements are internet access and Microsoft 365 programs. Access to a webcam will be helpful for participating in video calls.

Finance FAQs and Resources

Payment Options

We accept credit card (VISA, Mastercard, AMEX and Discover) or direct banking deposit payments through debit card or e-transfers. Companies that are paying for their employees can be invoiced. Questions about personalized payment plans can be directed to accounting@kompasstraining.ca

Kompass certificates are not eligible for government student loan funding.

Certificate Payment Plans through Kompass

Kompass offers payment plans at 0% interest up to the maximum length of your certificate program. Select the Kompass Payment Plan option at check-out to choose this method. Your credit card will be immediately charged the $200 non-refundable registration fee. The entire amount is due in full prior to the end of your certificate. You will coordinate remaining payments due with accounting@kompasstraining.ca once you begin your certificate.

Certificate Payment Plans through Affirm (Buy Now, Pay Later)*

Finance your certificate program through Affirm over 6, 12, 18 or 24 months. Qualified students pay 0% interest. An additional service administration fee of $100 applies to those financing through Affirm. Select the Affirm Payment Plan option at check-out to choose this method. Terms and eligibility check apply. Check-out is done directly through Affirm.

Individual Class Payment 

Individual classes are paid in full at time of registration and are not eligible for payment plans.

Tuition Tax Receipts

Kompass will issue tuition tax receipts every February for the previous year. They can be found in your online student portal. If you have questions about your tax receipt, please email accounting@kompasstraining.ca 

Scholarships

Certain programs may offer limited-time scholarships. These amounts are automatically discounted from your tuition payments.

Alumni Discounts

Kompass Alumni: Students who successfully complete a Kompass certificate program are eligible for 20% off  tuition of future certificates and classes. The discount is automatically applied to your tuition payments. Contact admissions for promotional code to apply this offer. This benefit can not be used by those financing through Affirm.

Herzing Students: All eligible Herzing alumni using their HOEP benefit must have appropriate approvals and paperwork from their campus prior to registration. Herzing alumni not eligible for the HOEP benefit receive a 20% discount on certificates and classes taken from Kompass. This benefit can not be used by those financing through Affirm.

* Payment options through Affirm Canada Holdings Ltd. (“Affirm”). Your rate will be 0–31.99% APR (where available and subject to provincial regulatory limitations). APR offered is based on creditworthiness and subject to an eligibility check. Not all customers will be eligible for 0% APR. Payment options depend on your purchase amount, may vary by merchant, and may not be available in all provinces/territories. Actual payment option terms will be shown at checkout. A down payment (or a payment due today) may be required. Affirm accepts debit cards and PAD as forms of repayment on payment options. Select payment options may be eligible for repayment in the form of credit cards. Please review the terms and conditions of your credit card when using it as a form of repayment. Sample payment options may be: a $800 purchase could be split into 12 monthly payments of $72.21 at 15% APR, or 4 interest-free payments of $200 every 2 weeks. For more information, please see https://www.affirm.com/en-ca/how-it-works.

Ready to start?

Courses start frequently, with opportunities to join on a weekly or monthly basis. We offer payment plans over the duration of your course.

Group and employer discounts and custom corporate training is available for 3 or more students