Community Services Worker

Community Services Worker Training in Ottawa

Community Services Workers may interview, counsel, and assist clients to deal with personal and social problems. They may also organize and implement a variety of community programs and services. Individuals in this role may be responsible for preparing intake reports, referring clients to other social services, admitting clients to appropriate programs, and meeting with clients to evaluate treatments/plans and progress.

This program provides students with the necessary knowledge and practical skills to provide many types of assistance to people in the community. Areas of study include addictions, psychology, sociology, mental health, Canadian family dynamic, professional skills, counselling and interviewing techniques, business communications and report writing.

Certificates featured in the Community Services Worker program: MS 100 First Aid and CPR

Program length: 12 months, includes 8 week internship


Community Services Worker Careers

The Community Services Worker program prepares graduates to find employment in hospitals, halfway houses, detoxification centres, residential care facilities, rehabilitation centres and outpatient clinics, personal communications and personal and vocational counseling.

Examples of job titles: Community Services Worker, Gerontology Aide, Neighbourhood Worker, Child Abuse Worker, Crisis Intervention Worker, Mental Health Aide, Community Organiser, Drug Abuse Counsellor.

Examples of employers for these positions: Bairn Croft Residential Services, Sonshine Family Services, Carefor Community and Health Services, The Salvation Army

Sample starting salary: $35,000

*Statistics based on most recent available.

Community Services Worker Courses in Ottawa


  • System and Computer Fundamentals
  • Community Services in Canada
  • Effective Team work
  • Researching Your Local Community
  • English and Communication Skills
  • Career Development and Client services
  • Sociology and introduction to criminology
  • Word Processing Fundamentals
  • Populations at Risk
  • Introduction to Psychology
  • Introduction to Mental Health
  • The Canadian Family Dynamic
  • Life-Span Psychology and Development
  • Introduction to Addictions
  • Professional Skills for the Service Worker
  •  Counselling
  • Interviewing Techniques
  •  Internship


• Minimum of a Canadian high school grade 12 or equivalent, or a mature student
• Pass an entrance test administrated by Herzing College
• Be interviewed in detail regarding interest in the field

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