Conflict arises whenever two or more people perceive disagreement about something. In the workplace, unresolved conflict impedes the successful achievement of the team goals and the overall organization’s goals.
Conflict resolution is a way for two or more parties to find a peaceful solution to a disagreement among them. Communication and negotiation are needed to resolve the disagreement. In order to have a resolution that all parties can agree with, it is necessary to have non-confrontational discussion with a focus on needed outcomes rather than the behaviours that are seen to be the cause of the conflict. This module will explore ways to effectively communicate the needed outcomes and how to explore alternative solutions in a positive constructive environment.