The office administration and operations support career path can lead to work as a customer service and support representative, an office administrator, a business application analyst or an office manager. Positions for office administration and operations support professionals are available in small businesses and large corporations across a variety of sectors including the public sector. These professionals help ensure the smooth running of daily operations in a range of office environments, and are also skilled in providing expert and courteous support to clients.
Office Administrator Job Description
Office administration and operations support professionals have a thorough understanding of the latest business applications and office procedures, as well as an overall knowledge of best customer service practices. These professionals possess advanced interpersonal and organizational skills. Some of their every-day duties include:
• Assisting customers in person, over the phone and via email
• Evaluation of office procedures in comparison to the latest developments
• Management of a team of people
• Administration and data entry through technology
Office Administrator Projected Demand
With the increased use of technology in the workplace, the demand for qualified business application analysts is sharply increasing. The need for customer service representatives is on the rise as well, due largely to the high level of competition in some sectors. In addition, Canada’s aging population and high rates of retirement are making way for new entry level positions in the field of office administration and operations support. The median annual salary of workers in all jobs that fall under the general career path of office administration and operations support is $42,925 a year in Canada, with business application analysts and office managers earning the most on average.