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Careers: Computer Support Professional

Overview

Computing support professionals help businesses and organizations maintain their communications and data management systems. Job titles in computing support include web technician, computer network technician, data centre operator, network administrator, and systems administrators. To offer computer support to an employer or customers, professionals in this field must understand the structure of computers, networks, software, the internet and applications, as well as how they all work together. Problem solving and quick thinking are essential components of the required skillset. Effective training programs provide theoretical basics as well as opportunities to acquire hands-on experience.

Computer Support Professional Job Description

Specific duties depend on which subcategory of computer support an employee works in. However, professionals in any occupational environment can expect to take on some or all of the following responsibilities:

• Hardware, software and application installation, evaluation and maintenance.
• Network (LAN, WAN, mainframe) maintenance and trouble shooting
• Problem solving for network users
• Network monitoring
• Providing software and hardware upgrades
• Monitoring email use, web navigation and installed software
• Performing data backups and disaster recovery operations

Computer Support Professional Projected Demand

As more businesses move online and build (or in some cases rebuild) their infrastructure through computers, job prospects for network administrators and web technicians are steadily increasing. Promotions to other computer-related jobs are frequent in larger companies, which means there is not only room for advancement, but also a fairly regular number of entry level positions available for new employees. Computer and network support technicians in Canada earn on average $43,318 a year.