How Mediation Training Helps Managers Retain Talent & Boost Productivity
Nov 24, 2016
Are you an HR professional, business owner, or team leader who must deal with disagreements between employees?
Many managers are unaware that ongoing tensions at work can undermine the success of the entire company— and that workplace conflict is a top reason employees quit or underperform.
Not convinced? Here are a few statistics worth noting from a range of polls and international studies:
- 85% of employees at all levels experience conflict at work
- 1 in 5 employees quit their jobs due to poor people management (their boss or manager doesn’t understand the challenges they face, or difficulties they are having working with fellow staff)
- 43% of non-managers feel their boss is ineffective at handling conflict
- 25% of employees call in sick to avoid conflict with colleagues
- 27% have witnessed professional tensions escalate into personal attacks
How business leaders deal with conflict in the workplace has a direct impact on employee churn, corporate culture, and potential for growth.
Here are three crucial ways mediation training can help managers retain talented staff and boost productivity at work.
Mediation Brings Opposing Parties Together for a Mutual “Win”
Instead of ignoring grievances or dolling out reprimands, effective managers know how to encourage a dialogue between both parties. They steer clear of finger-pointing, and help both sides feel heard and validated.
Mediation training teaches managers how to uncover the underlying causes of conflict, and identify shared interests or goals. Through coaching and role-playing, participants learn a range of conflict resolution skills, including:
- techniques for empathetic listening, summarizing, re-framing, and questioning
- strategies for clarifying issues, establishing an agenda, and helping both parties generate options for resolution
- how to remain impartial, compassionate, and non-judgmental
This process is empowering for both sides of the disagreement, because unlike a judge, the mediator does not decide the outcome—but rather helps both parties devise their own mutually beneficial solutions.
When it comes to effectiveness of mediation in the workplace, the proof is in the data. 95% of professionals trained in conflict management said it made them more confident and helped them achieve win-win resolutions.
Mediating Training Helps Protect Against a Toxic Work Environment
In addition to hurting the parties directly involved, conflicts at work can have a negative trickle-down effect. As tensions grow, the workplace atmosphere becomes “toxic” with unresolved disagreements and boiling resentment.
Left unresolved, conflicts between staff have a direct impact on morale and productivity. Employees are compelled to “choose sides”, views become entrenched, and communication between departments or teams breaks down. Performance takes a direct hit as colleagues becomes unwilling to work with one another, and begin avoiding the work space.
Mediation training can help resolve conflict early, before workplace tensions alienate good employees and drive them to quit
Mediation training can help supervisors and owners recognize the early warning signs of conflict, and intervene effectively to facilitate resolution. Proactive response to conflict sends a clear signal to your team that you care about their well-being, and will work hard to protect a healthy working environment.
Mediation Skills Show Leadership and Inspire Trust
There can be no business growth without competent leadership. Understanding how to identify and help resolve workplace conflicts is key to building trust with employees and earning your stripes as an admirable leader.
As the old saying goes, “people don’t quit their jobs, they quit their bosses”.
Among the top leadership qualities identified by experts, several revolve around fostering a positive workplace culture through:
- open communication to identify and resolve problems before they grow
- keeping the team aligned toward shared goals
- maintaining fairness (never playing favourites and giving equal consideration to each employee’s views)
- demonstrating compassion for the challenges employees face
Mediation courses help professionals develop these core leadership competencies. With training and practice, business managers can achieve that brass ring of success—a working environment where each team member feels valued and inspired to reach their full potential.
Interested in learning more about online mediation training for busy professionals?
Take a look at the Mediation for Professionals Certificate offered by KOMPASS Professional Development.
This 12-week certificate is delivered fully online, and gives participants a basic understanding of the principles of good practice and procedure in mediation.
For a limited time, KOMPASS is offering a two week no-risk trial of the “Introduction to Alternative Dispute Resolution Class” ($500 value). Click here to reserve your spot today!
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