facebookMedical Office Administrator
The objective of this course is to provide the necessary skills and academic knowledge for medical and dental office assistant positions in various health care enterprises. This program provides an overview of clinical office principles, practices, and operations with focus on developing clinical office assistant skills. Areas of study include medical and dental terminology, anatomy and physiology, clinical procedures, clinical office procedures, computer applications such as spreadsheets, presentations, databases and word processing, as well as medical and dental office scheduling and billing software.
OCCUPATIONAL REQUIREMENTS: Reading text, Document use, Numeracy, Writing, communication, Working with others, Problem solving, Job task planning and organizing, Significant use of memory, Finding information, Computer use
Internship Hours: 150
Total Hours: 800
Medical Office Administrator Courses:
IS 101 System and Computer Fundamentals1 Week
This course provides an introduction to the Microsoft® Windows operating system, Internet Explorer browser, and Outlook information manager; word processing, and data processing applications. In addition, this course offers an introduction to applications and procedures specific to Herzing College.
HC 106 Health Office Procedures2 Weeks
This course provides an introduction to healthcare offices practices and procedures. Topics include reception and booking appointments; patient records management; telephone and mail procedures; health insurance plans; financial records and inventory control; procedures manuals; health associations; and legal responsibilities and ethical behavior. The billing process with software packages such as Abel Med and Abel Dent are also covered.
HC 226 Clinical Documents2 Weeks
This course provides training in correct transcription techniques and in the preparation of clinical documents, including patient charts, records, histories, and reports.
HC 236 Health Care Software3 Weeks
This course introduces the application of clinical software for medical and dental (AbelDent) settings. Topics include system requirements and installation procedures; company and user setup; managing scheduling, files, and billing; creating reports; and using utilities
EN 101 English and Communication Skills2 Weeks
This course provides instruction in written English. Topics include grammar, word usage, and proofreading. Students will learn how to create formal and informal documents such as emails, memos, reports, and letters using proper grammar, sentence structure and writing techniques.
IS 124 Presentation Software1 Week
This course studies of the principles and features of a presentation graphics package, Microsoft® PowerPoint 2010.
The preparation and delivery of presentations and the development of effective communication skills that increase self-confidence are also the focus of this course.
IS 120 Word Processing Software3 Weeks
This course presents and explores the features of Microsoft® Word 2010. Various documents are created, edited and printed, using features such as spell checker, edit and tool commands, tables, mail merges and formatting tools. The tasks required for the proficient level of the Office User Specialist program are covered. Upon completion of this course, motivated students will have reached the proficient level of the MS Office User Specialist program.
IS 121 Spreadsheets Software3 Weeks
This course presents the practical application of the concepts and features of a spreadsheet package using Microsoft® Excel 2010. Topics include using and managing worksheets and workbooks; applying formatting and style features; working with data, formulas, and functions; managing charts and graphics; working with outlines, views, and reports; automating tasks with the macro feature; using auditing tools, collaborative tools, and hyperlinks; and integrating with other programs.
IS 122 Scheduling Software1 Week
This course presents the practical application of the concepts and features of a scheduling package (using Microsoft® Outlook 2010). Topics include using the calendar; entering one-time and recurring appointments; using the Date Navigator; moving and editing appointments; and integrating with other programs.
IS 123 Database Software2 Weeks
This course provides the study of the principles and features of a database management system using Microsoft® Access 2010. Topics include creating and managing databases, data management and integrity, working with queries and forms, managing reports, using tools and macros, database and file management, analyzing and filtering data and relational databases.
SC 101 Medical Terminology and Human Anatomy & Physiology5 Weeks
This course introduces the foundations of the language of human anatomy and medicine. Medical vocabulary is understood through the study of the structure and organization of the human body components (anatomy) and their functions (physiology). Discussions of the pathologies, diagnostic and treatment procedures of the body include the skeletal, muscular, cardiovascular, lymphatic, immune, respiratory, digestive, urinary, nervous, integumentary, endocrine, and reproductive systems.
PD 200 Career Development and Client Services1 Week
This course provides a critical examination of issues embedded in the practice of providing client service. Topics include research about best practice in customer service and communication techniques; psychologically based methods for dealing with the management of customer complaints; and the roles of a customer service employee and supervisor within ethical boundaries and common business practice. This course deals with the development of the student’s career path, including job search skills.
WE 291 Internship4 Weeks
The internship component of the program is the practical application of a student's knowledge and skills in an industry environment. The industry shall be directly related to the student's program of study. While on internship, students must complete at least the minimum number of hours over the length of the internship. Prerequisite: All academic courses in the program.
ADDITIONAL TRAINING OFFERED WITHIN THE PROGRAM
First Aid and CPR
This course is designed to bring students to the St. John's Ambulance Standard Level First Aid and CPR Level C.
Vital Signs Clinic
This workshop teaches students how to take and read Vital Signs; a certificate of completion will be issued.
